Customer Success Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Engineer operating as post-sale Solutions Engineer for higher education CRM support. Ensuring handoff quality and serving as primary technical resource for AM team.
Responsibilities:
- Operate like a post-sale Solutions Engineer embedded in CS
- Ensure handoff quality from Implementation to CS
- Serve as the primary technical resource for the AM team
- Join customer calls for technical depth
- Coach AM’s on platform fundamentals
- Lead technical discovery on post-go-live needs
- Provide solution options with clear tradeoffs
- Facilitate technical working sessions with stakeholders
- Own post-go-live technical solutioning across two tiers
- Diagnose platform, configuration, and workflow issues
Requirements:
- 4–7 years in a technical, customer-facing role in B2B SaaS
- Direct experience with a higher education CRM and the workflows it supports
- Strong technical discovery skills
- Deep command of CRM configuration thinking
- Enough integration and API literacy to diagnose symptoms
- Ability to lead technical working sessions with Enrollment Ops and IT
- Excellent communicator who can make technical concepts accessible to non-technical audiences
- Coaching mindset
- High ownership and reliability across a shared portfolio
Benefits:
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development
Similar Jobs
Senior Customer Success Engineer
Senior Customer Success Engineer providing technical guidance to maximize customer value of Axonius platform. Ensuring successful engagement and adoption across diverse client environments.
Technical Customer Success Manager – Integrations
Technical Customer Success Manager facilitating scalable integrations for Agiloft’s Integration Hub. Partnering with customers to improve stability, adoption, and usage efficiency across the customer lifecycle.
Technical Customer Success Manager – Integrations
Technical Customer Success Manager enabling scalable integrations using Agiloft's platform. Driving customer adoption and improving integration stability across the customer lifecycle.
Technical Customer Success Manager
Trusted advisor for customers as Technical Customer Success Manager at Mitratech, driving customer success and product utilization. Collaborating across teams to ensure end-user adoption and satisfaction.
Customer Success Engineer – Roboticist
Customer Success Engineer enhancing value for robotics clients using Foxglove tools. Fostering relationships and driving customer enablement in Europe’s robotics industry.
Customer Success Engineer – Database
Customer Success Engineer delivering exceptional support for cloud infrastructure and databases at DigitalOcean. Collaborating with customers to optimize performance and troubleshoot issues in the cloud environment.
Customer Success Engineer – Database, 2nd Shift
Customer Success Engineer providing high-touch support for database technologies at DigitalOcean. Collaborating with customers to optimize their cloud infrastructure and database performance.
Senior Technical Implementation Specialist
Technical Implementation Specialist configuring solutions and engaging with clients at Plenful. Collaborating across teams to enhance customer implementation within a healthcare context.
Senior Customer Success Engineer
Senior Customer Success Engineer working with enterprise customers to optimize LanceDB deployments. Ensuring reliability and scalability while fostering cross-functional collaboration with engineering teams.
Technical Customer Success Manager – Workload Automation ANOW! Suite
Technical Customer Success Manager driving long-term client relationships and solution optimizations for enterprise clients in the software sector. Located in Berlin, with responsibilities across Germany and Europe.
Technical Customer Success Lead
Lead Technical Customer Success on healthcare Intake Authorization Suite implementations. Drive outcomes through hands-on leadership, guide teams and design scalable onboarding frameworks.
Technical Customer Success Manager
Technical Customer Success Manager at Commure driving client growth and operational metrics in Revenue-Cycle Management. Collaborating across teams for efficient client onboarding and process optimization.
Strategic Technical Customer Success
Strategic Technical Customer Success Lead at Zenity managing complex enterprise accounts. Overseeing technical orchestration and executive engagement for AI agent security solutions at scale.
Technical Customer Success Manager
Technical Customer Success Manager ensuring secure implementation and risk management for enterprise customers. Collaborating with cross-functional teams to optimize technical outcomes and customer expansion.
Director, Customer Success Engineering
Director of Technical Success for DataRobot leading a team of managers to drive customer value and AI adoption across enterprise clients. Focused on aligning technical delivery with business outcomes.
Customer Success Engineer
Customer Success Engineer driving technical customer relationships at AI startup Adaptive ML. Leading pre-sales technical architecture and post-sales deployment optimization in production environments.
Customer Success Engineer
Customer Success Engineer optimizing customer satisfaction through technical support and implementation for a SaaS vulnerability management platform. Engaging with customers and team to ensure effective solutions provided.
Customer Success Engineer – Associate
Customer Success Engineer at Argyle supporting SDK and API integrations for customers. Collaborating with engineering and product teams to improve the overall product experience.
Customer Success Engineer
Customer Success Engineer ensuring technical success for Caplena customers from onboarding through long-term usage. Troubleshooting issues and improving internal workflows in a collaborative environment.
Technical Onboarding Manager
Technical Onboarding Manager helping merchants integrate Amplify within their Shopify stores. Leading onboarding sessions, troubleshooting, and ensuring customer readiness for launch.