Customer Success Executive – B2C
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Job Description
Customer Success Executive focusing on growing B2B accounts in the property sector. Developing strong client relationships and driving engagement for account growth.
Responsibilities:
- Develop and execute strategies to grow revenue within individual accounts
- Build, maintain and grow strong relationships with B2B clients
- Guide new clients through onboarding, ensuring smooth implementation and understanding of our services
- Track client health metrics, usage data, and feedback to identify risks and opportunities for improvement
- Act as the first point of escalation for client queries and issues, ensuring timely resolution and maintaining service excellence
- Identify additional opportunities within existing accounts, supporting revenue growth and client retention
- Work closely with internal teams to deliver seamless service and resolve client queries efficiently
- Prepare regular performance reports and insights for clients and internal stakeholders, highlighting trends and recommendations
Requirements:
- Minimum 2–3 years in B2B Customer Success, Account Management, or a similar client facing role with a focus on revenue growth
- Demonstrated track record of growing accounts and achieving revenue targets
- Strong proactive communication and relationship-building skills, with the ability to influence and negotiate effectively
- Highly organised, detail-oriented, and confident using technology and CRM systems and data-driven performance monitoring
- Ability to manage multiple priorities in a fast-paced environment
- Proactive, problem-solving mindset with strong business acumen
- Background in property, surveying, or financial services (not essential)
Benefits:
- Exceptional work culture
- Remote work flexibility
- Career development opportunities
- Comprehensive training for new hires
- Support for diverse and inclusive workplace
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