Customer Success Executive
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Job Description
Customer Success Executive ensuring measurable outcomes through Hippocratic AI’s innovative healthcare solutions. Leading client relationships and executing effective implementations in nursing workflows and patient care.
Responsibilities:
- Ensure clients achieve measurable outcomes through Hippocratic AI’s innovative solutions.
- Build and maintain strong relationships with healthcare staff and operational leaders.
- Lead product implementations focusing on nursing workflows and operational processes.
- Train nursing teams on effective use of Hippocratic AI solutions.
- Identify opportunities to improve workflows and patient care outcomes using AI tools.
- Manage day-to-day client relationships and address operational concerns.
- Collaborate with internal teams to address client feedback.
- Establish metrics to measure success, including patient care outcomes.
- Travel extensively to healthcare facilities for onsite support and training.
- Collaborate with nursing leadership to share best practices and present at conferences.
Requirements:
- A minimum of 5 years of health systems experience.
- Proven experience in customer success, account management, or project management.
- Ability to build relationships across an organization, from front-line staff to executives.
- Strong understanding of the healthcare industry, specifically clinical workflows and regulatory requirements.
- Experience working with cross-functional teams in a fast-paced startup environment.
- Strong background in project management.
- Experience with AI or technology adoption in healthcare.
- Advanced knowledge of healthcare workflows and compliance standards.
- Active Registered Nurse (RN) license from an accredited university.
Benefits:
- Health insurance.
- Opportunities for professional development.
- Travel support for client visits.
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