Customer Success Manager
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Job Description
Customer Success Manager acting as the on-ground extension of the Instagrid team, onboarding resellers and supporting partners across Australia and New Zealand.
Responsibilities:
- Act as the on-the-ground extension of the team,
- Bridge the gap between European headquarters and partners,
- Onboard new resellers and support the wider partner network across Australia and New Zealand,
- Engage with end customers and ensure a consistent brand presence,
- Support the onboarding and training of partner sales and technical teams,
- Manage demo units and product stock for training sessions and events,
- Provide concise weekly updates to headquarters on activities and observations.
Requirements:
- Based in Brisbane, Australia.
- Confident communicator in English, both verbally and in writing.
- Frequent in-country and occasional international travel expected.
- Hands-on, proactive, and able to self-manage while solving problems in real time.
- Comfortable working with technical products, including running basic demonstrations and explaining functionality.
- Experience working with distributors, tools, hire companies, or industrial equipment is an advantage.
Benefits:
- Flexible schedule and remote work options
- Electric company car for business and private use
- 30 days of annual leave plus 5 days of special leave and 5 days of parental leave
- Laptop (Mac or Windows) and smartphone (Apple or Samsung)
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