Customer Success Manager
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Job Description
Customer Success Manager handling enterprise customer success in B2B SaaS; overseeing implementation and customer relations in APAC.
Responsibilities:
- As a Customer Success Manager, you will own the customer journey end to end, from implementation and onboarding through long-term adoption, customer health, and value realization.
- You will partner with Ashby’s customers, helping them get up and running quickly while also building deep, ongoing strategic relationships.
- You will develop strong product and domain expertise to help customers apply Ashby within their hiring workflows and achieve hiring excellence.
- You will partner closely with Sales, Product, Support, Professional Services, and Operations to deliver cohesive, high-quality customer outcomes across the full lifecycle.
Requirements:
- You have a strong background in Customer Success in B2B SaaS (5+ years preferred), supporting Enterprise or Strategic customers on complex, configurable products and driving adoption, engagement, and long-term outcomes.
- You build trusted, multi-threaded relationships with senior stakeholders and act as a proactive owner of customer health, risk, and value realization.
- You have experience managing end-to-end implementations and onboarding projects, including defining scope, aligning stakeholders, communicating project plans, and delivering against milestones and expectations.
- You have worked with technically complex products and are deeply curious about how things work, enabling you to anticipate risks, troubleshoot issues, and support evolving customer requirements.
Benefits:
- 10-year exercise window for stock options. You shouldn’t feel pressure to purchase stock options if you leave Ashby —do it when you feel financially comfortable.
- Unlimited PTO with four weeks is recommended per year.* Expect “Vacation?” in our one-on-one agenda until you start taking it 😅
- Generous paid family leave*.
- Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
- $100/month education budget with more expensive items (like conferences) covered with manager approval.
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