Customer Success Manager
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Job Description
Customer Success Manager delivering value to Mid-Market customers during their partnership with Jitterbit. Managing stakeholder relationships and supporting implementation phases for successful outcomes.
Responsibilities:
- Delivering value to customers during the entire duration of the partnership.
- Helping customers identify and realize positive business outcomes.
- Managing multiple stakeholders and priorities effectively.
- Working closely with a Manager of Implementations during the implementation phase.
- Acting as a trusted advisor to empower customer resource sign-ups.
- Identifying expansion opportunities and creating successful renewal strategies.
Requirements:
- Minimum of 3 years of experience in Customer Success management within the SaaS industry.
- Proven experience managing customers across Mid-market and SMB segments.
- Demonstrated success in the achievement of departmental goals.
- Prior experience in the rebate or supply chain industry preferred.
- Familiarity with Jitterbit’s offerings and customer base preferred.
- Advanced training or certifications in Customer Success or related fields preferred.
Benefits:
- Career development and mentorship
- A flexible, remote-friendly company with personality and heart
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