Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager focusing on driving revenue growth for Shopify merchants using Amplify. Lead onboarding, identify growth opportunities, and enhance customer experience with effective strategies.
Responsibilities:
- Lead Shopify merchants through onboarding via video calls with a clear focus on revenue impact and time to value
- Translate customer goals into concrete use cases that drive higher AOV, conversion, and repeat purchases
- Actively monitor customer performance and usage to identify growth opportunities, upsells, and expansion paths
- Proactively surface risks to retention and revenue and address them before they become problems
- Serve as a trusted advisor by recommending features, optimizations, and best practices aligned to each merchant’s growth goals
- Partner closely with Sales to support expansion conversations and with Product to relay high impact feedback and feature requests
- Clearly articulate customer wins, blockers, and next growth opportunities internally
Requirements:
- 2+ years of experience in Customer Success, Account Management, or a similar customer facing SaaS role
- A growth oriented mindset. You naturally look for ways customers can do more, earn more, and scale faster
- Strong communication skills in English, both verbal and written. You can explain complex ideas simply and confidently
- Ability to manage multiple customers, priorities, and growth initiatives without dropping the ball
- Comfort working flexible hours to support a global customer base
- Familiarity with e commerce platforms, especially Shopify, is a strong plus
- Experience using CRM tools to track customer health, opportunities, and outcomes is a plus
- Experience in a start-up environment and culture is a plus
Benefits:
- A fully remote work environment (location ideally EST)
- Competitive salary
- A team culture built on accountability, trust, and 7 star customer success
- Ongoing training and professional development opportunities
- Opportunity to work in a dynamic and innovative startup environment
Similar Jobs
Client Success Manager
Lead deployment of successful analytics and insights solutions for clients at JLL. Manage communication with teams and ensure project delivery satisfaction.
Client Success Analyst
Client Success Analyst providing support and integration for users at a rapidly growing fintech. Working with technology teams to enhance client service and automation processes.
Partner Success Manager, Science
Partner Success Manager delivering high-quality science instruction for K-8 students at Curriculum Associates. Building relationships with educators and ensuring successful program implementation.
Client Success Manager – Onboarding
Client Success Manager at Intrinsic Digital responsible for leading onboarding specialists and optimizing processes. Ensure smooth client onboarding experience in a fully remote environment.
Senior Manager, Partner Success – Strategic Accounts
Senior Manager of Partner Success at Teaching Strategies focusing on customer satisfaction and managing Partner Success Managers. Driving implementation and onboarding processes for effective client engagement.
Manager, Partner Success – Team East
Manager of Partner Success improving customer adoption and managing Partner Success Specialists. Focused on creating effective strategies to enrich the customer experience at Teaching Strategies.
Manager, Partner Success – Onboarding Team
Manager of Partner Success managing onboarding team to foster customer success at Teaching Strategies. Focusing on refining processes for small customers and ensuring customer satisfaction and retention.
Marketing Automation, CRM Manager
Marketing Automation / CRM Manager driving automated marketing processes for customer engagement and retention at Bikeleasing in Germany.
Senior Manager, Customer Success
Leads Customer Success Managers to drive retention and growth at VitalSource Technologies, enhancing customer outcomes and coordination across departments. Oversees customer lifecycle from onboarding to expansion.
Customer Success Manager
Customer Success Manager at Vendelux optimizing event marketing strategies for clients. Building relationships, improving customer satisfaction, and enhancing product value for users.
Customer Success Manager
Customer Success Manager ensuring pharmaceutical clients extract maximum value from analytics platform. Collaborating across functions and translating data into actionable recommendations.
Customer Success Manager
Customer Success Manager driving customer engagement and relationships in the biotech sector. Partnering with scientists and labs to ensure long-term success and value maximization.
Customer Success Manager
Customer Success Manager at Trovata focusing on customer engagement and support for financial solutions. Responsible for client onboarding, relationship management, and driving revenue opportunities.
Working Student, Sales Operations – Focus on CRM, Data, and Sales Performance
Werkstudent im Sales Operations zur Unterstützung der Datenqualität und Effizienz im CRM-System. Engagieren in der Analyse von Vertriebsdaten und der Implementierung neuer Tools.
Senior Customer Success Manager
(Senior) Customer Success Manager supporting the influData platform at weCreate Data GmbH. Focusing on customer satisfaction, onboarding, and collaboration with sales, marketing, and product development teams.
Senior Customer Success Manager
Customer Success Manager focusing on customer satisfaction and retention strategies in a SaaS environment. Collaborating with teams to enhance customer relationships and support utilization of data platform.
Customer Success Manager – Digital Scale Focus
Customer Success Manager developing scalable digital-first customer journeys for B2B SaaS company. Engaging customers through AI-driven tools and strategic resource development to maximize platform value.
Customer Success Manager
Customer Success Manager responsible for fostering relationships and promoting AVOW in SEA region. Collaborate with clients to ensure satisfaction and success while navigating industry-specific challenges.
Customer Success Manager, SEA
Customer Success Manager focusing on client relationships and brand visibility in the SEA region for AVOW. Managing interactions and developing marketing strategies for success.
Customer Success Manager Internship – m/f/d
Internship for a Customer Success Manager in a transformative recruiting startup. Hands-on experience with real projects and development opportunities in a modern office.