Customer Success Manager – Creative Studio Solution
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Job Description
Creative Studio Solution & Onboarding Customer Success working with immersive rich-media responsive display ads. Collaborating on customer onboarding processes and training clients with a start-up mentality.
Responsibilities:
- ResponsiveAds™ is an advanced creative ad technology suite to produce immersive rich-media responsive display ads that outperform the standard IAB engagement by 20x.
- We are aggressively looking to expand our bespoke solutions team with individuals passionate about building our customer onboarding process with existing and new clients.
- The company offers a combination of self-serve studio products (SaaS), 3rd party fluid ad serving, and a full-service rich-media creative development offering.
- The role enables this individual to work across all areas as a technical trainer and learning designer documenting all solutions and supplying educational tools for our clients.
- A must requirement includes a high degree of creativity and an innovative mindset with quick learnability around the ad creative design and operations processes.
- This role will be a constant balancing act between the day-to-day of all of the client interactions of onboarding, template specification development, training, and documentation in both written and video form of the "New" Studio 4 self-serve creative automation product.
- He/she must be willing to roll up their sleeves and work with the product in a small virtual start-up environment with the developers and producers of the SaaS product.
Requirements:
- Proven track record of training, education, and building tutorials for a web-based academy
- Proven track record of building mini-video tutorials
- Strong user of Adobe products (e.g Photoshop), Figma, Sketch, or Google Web Designer
- Organized and good at presenting in a step-by-step manner
- A highly innovative, quick learner of new tools and features
- Great communicator with both written and very presentation skills
- Must be creative and a good communicator with external partners on a day-to-day basis
- Very punctual and have several years of managing and dealing with clients
- A start-up mentality and a flexible approach to unpredictable complex situations
- Passionate to get the best job done with a customer-first attitude.
- Additional Requirements
- Basic front-end Responsive Web App product management skills, design, and development
- Design experience with HTML5, CSS, and advanced ad tech systems
- Experience with ad operations and trafficking ads a plus
- Must be flexible to work with different virtual teams.
- The individual must be willing to go the extra mile with a mindset of customers first with very high-maintenance brand-perfect clients.
Benefits:
- Some reasons why you’d want to work with us:
- You want to play a big part in a small but profitable company that is an industry leader.
- You do your best in a setting where excellent work is what’s valued—not face time (a good work-life balance is just how we do things!)
- You value authenticity and a work environment that values who you are and what you can do.
- You’re looking for a big challenge that involves lots of variety, collaboration, inventiveness, and on your toes thinking.
- You want to work alongside a diverse group of people who are passionate, friendly, and helpful.
- We have been a fully remote team from the start 6+ years
- Our benefits include:
- A strong commitment to work-life balance. We provide a flexible work and vacation time
- Generous paid time off and flexible work-from-home policies.
- Offer the ability to take educational courses and support your continuous learning
- Continuous merit-based pay increases.
- Stipend paid parental family leave policies to support you during major life events.
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