Customer Success Manager – Customer Support & Accounting
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Job Description
Customer Success Manager in a remote role working with e-commerce clients. Engaging in customer calls and offering tailored solutions with a focus on automation and content strategy.
Responsibilities:
- You conduct demo calls, actively listen, understand the needs of our customers in the e‑commerce and SaaS sectors, and derive suitable solutions
- You independently handle support tickets and deliver fast, customer-oriented resolutions
- You work closely with our Onboarding & Automation team to ensure customer satisfaction and to continuously improve our solutions
- You independently create content such as blog posts, templates, or help pages and actively support the implementation of our AI & content strategy.
Requirements:
- You have experience in financial accounting — or a solid understanding of tax-related processes
- You have experience in direct customer contact — ideally in a SaaS environment — and a strong sense for customer needs
- You know how to define, track, and achieve realistic goals and KPIs — both individually and in collaboration with your team
- You communicate confidently in German and English — both written and spoken
- You are comfortable using common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar systems.
Benefits:
- The opportunity to independently drive projects in a dynamic startup and create real value for our customers
- Regular development reviews and an annual training budget
- An open company culture with flat hierarchies, no dress code, team dinners, sports activities, after-work drinks, and regular company offsites
- Remote-first or work from our office near Ostbahnhof — with a balcony and views of the Spree
- Family-friendly policies through flexible organization of working hours and locations
- An attractive compensation package and 30 days of vacation
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