Customer Success Manager – East Region
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Job Description
Customer Success Manager supporting customer onboarding and engagement at AvaSure. Emphasizing efficiency through standardized plans and metrics to enhance customer satisfaction.
Responsibilities:
- Serve as the primary point of contact for assigned customers
- Execute success plans using automated and repeatable processes
- Support customer onboarding, adoption, and engagement milestones
- Monitor key success metrics and proactively surface issues
- Provide customers with regular reporting and actionable insights to support value realization
- Identify advocacy opportunities (e.g., case studies, references)
- Collaborate cross-functionally to resolve customer challenges
- Contribute to key performance targets including retention, timely onboarding, and improvements in CSAT and NPS
Requirements:
- Bachelor’s degree or equivalent professional experience
- 2–4 years in customer-facing roles, preferably within SaaS or technology environments
- Demonstrated ability to manage customer relationships and deliver results
- Customer Relationship Management
- Success Planning and Onboarding
- Escalation Management and Issue Triage
- CRM and CS Tools (e.g., Dynamics, Salesforce, Gainsight or similar)
- Business Communication
- Organization and Multitasking
Benefits:
- AvaSure sponsored Medical, Dental & Vision
- Safe Harbor 401K with Employer Matching up to 4%
- HSA Employer Contributions
- Employer Paid Life, Short-term and Long-term Disability, and AD&D Insurance Plans
- Flexible Time Off Plan & Paid Holidays
- Parental Leave
- Generous Tuition & Continuing Education Reimbursement available
- Employee Referral Bonus
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