Customer Success Manager, German Speaking
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Job Description
Customer Success Manager supporting customers from the DACH region in a fully remote capacity. Managing customer lifecycles and improving CSM processes in a growing startup environment.
Responsibilities:
- Manage the customer lifecycle from day 1 through renewal.
- Ensure that our customers receive the highest level of service and support.
- Improve CSM processes and set up the infrastructure to be highly impactful on the customer journey.
- Onboard and support Secfix customers through the lifecycle of their certification journey.
- Become an expert in ISO 27001, GDPR and other forms of compliance.
- Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy.
- Serve as the point of contact for your customers in the DACH region.
- Drive customers to specific business outcomes on their timelines.
- Write and record educational and technical content for our knowledge base.
Requirements:
- C2 German Language is essential
- Fluent in English
- Great time management and organisational skills
- Excellent communication skills
- Ideally 2+ years of experience in customer success management or account management roles at a high-growth B2B SaaS company
- Comfortable talking through basic technical concepts with a technical audience
- Proven track record of managing multiple concurrent projects
- Experience working with cross-functional teams (Sales, Support, Engineering, Product)
- Energetic and engaged with remote culture
- Nice-to-have: Know your way around Intercom, Clickup, Zapier, Google Spreadsheets, GPT-3/GPT-4 and Notion
- Other languages are a plus.
Benefits:
- 100% remote work with a virtual office in Gather.
- Industry-competitive local salaries.
- Generous equity package.
- 26 days holiday + local public holidays.
- Comprehensive health coverage.
- €1,000 annual personal development budget.
- Remote workspace budget and access to co-working spaces.
- Annual retreat to build connections and inspire ideas.
- Latest tech equipment (MacBook, monitors, headphones).
- Company-wide events to build relationships and have some fun!
- Access to world-class mentors.
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