Customer Success Manager
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Job Description
Customer Success Manager driving customer relationships and maximizing value in the DACH region for Packsize. Collaborating cross-functionally to deliver solutions and drive growth.
Responsibilities:
- Develop deep knowledge of Packsize’s solutions and partner technologies to effectively educate and guide customers
- Act as the voice of the customer in client-facing meetings; advocate for success and resolve issues independently
- Identify, develop, and close new sales opportunities within existing accounts
- Collaborate with internal teams to design customer-centric solutions and long-term strategies that drive revenue and profitability
- Manage a defined book of business, build Strategic account roadmaps, and execute against pipeline opportunities to meet sales targets
- Lead contract negotiations to preserve value, minimize price reductions, and ensure ongoing customer retention
- Implement regular price increases while maintaining strong customer relationships
- Maintain awareness of the competitive landscape to protect and grow account value
Requirements:
- 2–5 years of experience in complex B2B sales or account management
- Strong track record managing strategic, multi-layered sales processes and long-term client relationships
- Proven ability to manage sales pipelines, create account plans, and drive regional growth
- Skilled in contract negotiation, project coordination, and creative problem-solving
- Excellent communication and influencing skills, with the ability to work effectively across teams and present to executive stakeholders (VP and C-suite)
- Highly organized, self-motivated, and proactive in driving results in a fast-paced environment
- Bachelor’s or Master’s degree in Business or a related field
- Fluent in English and German, both written and spoken
- Willingness and ability to travel up to 50% across Germany, Austria, and Switzerland
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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