Customer Success Associate – Scale
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Job Description
Scale Customer Success Associate role at Sophos driving customer engagement and product adoption through effective strategic communications. Focused on long-term success for customers across North America.
Responsibilities:
- Drive product adoption and customer outcomes through 1:1 and 1:many channels.
- Support a range of digital touch points, aiming to bring customers to value.
- Proactively engage customers to mitigate risk, promote renewal, and uncover expansion opportunities.
- Own timely escalation of customer and internal queries.
- Conduct effective customer calls and webinars.
- Manage and prioritize a high volume of daily tasks.
- Collaborate cross-functionally with Renewals, Sales, Product, and CS teams.
Requirements:
- Experience in customer success, customer support, sales, or customer marketing.
- Exceptional ability to communicate and foster positive business relationships.
- Ability to produce and deliver compelling customer materials.
- Excellent organizational skills and ability to establish milestones.
- Understanding how organizations measure value and drive revenue.
- Fluent written and spoken English required.
Benefits:
- Sophos operates a remote-first working model
- Employee-led diversity and inclusion networks
- Annual charity and fundraising initiatives
- Global employee sustainability initiatives
- Global fitness and trivia competitions
- Monthly wellbeing webinars and training
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