Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager overseeing client projects from post-sale to delivery in a fully remote environment. Coordinating timelines and ensuring project completion for client satisfaction.
Responsibilities:
- Guide clients through the full project lifecycle after sales closure, including onboarding and process orientation
- Collect and organize required documentation such as logos, surveys, and approvals
- Submit permit applications and track approvals with relevant authorities
- Coordinate and communicate production and installation timelines
- Serve as the main point of contact for client inquiries, updates, and issue resolution
- Monitor project progress to ensure completion within a 4–6 week timeframe
- Confirm project completion, including documentation and photos
- Support final payment collection and project closure
Requirements:
- Strong English communication skills (written and verbal)
- Proven ability to manage multiple projects and deadlines simultaneously
- Excellent organization, documentation, and follow-up skills
- Strong client-facing communication and expectation management
- Ability to work collaboratively while maintaining ownership of tasks
- High sense of urgency, problem-solving mindset, and attention to detail
- Experience with CRM or project management tools (e.g., ShopVox or similar)
- Ability to understand basic plans, drawings, or specifications
- Familiarity with permitting processes or construction workflows (preferred)
- Basic understanding of signage, fabrication, or installation processes (a plus)
Benefits:
- Fully remote work environment
- Stable, long-term collaboration
- Clear scope of responsibilities and structured workflows
- Training and onboarding support
- Opportunity to work with international teams
- Exposure to modern tools and professional processes
- Supportive and collaborative work culture
- Opportunity for skill development and career growth
Similar Jobs
Associate Customer Success, MM
Associate Customer Success role managing client relationships at a global payroll and HR platform. Responsible for driving product adoption and fostering client engagement for long-term growth.
Customer Success Associate – Scale, Portuguese or Spanish Speaker
Scale Customer Success Manager driving customer engagement for Sophos cyber solutions in LATAM through strategic communications and product adoption. Own customer escalations and enhance success strategies for retention.
Customer Success Associate – Scale
Scale Customer Success Associate role at Sophos driving customer engagement and product adoption through effective strategic communications. Focused on long-term success for customers across North America.
Customer Success
Customer Success Manager guiding enterprise clients in deploying conversational agents on ElevenLabs’ platform. Focused on execution and driving revenue growth through agent usage and optimization.
Senior Manager, Partner Success
Senior Manager of Partner Success managing strategic partnerships for philanthropy offerings. Lead firm-level strategy to enhance growth and engagement with wealth management partners.
Customer Success Manager
Customer Success Manager overseeing customer relationships and account retention strategies at Hubstaff. Delivering measurable outcomes and working cross-functionally in a remote environment.
CRM & Lifecycle Marketing Specialist
CRM & Lifecycle Marketing Specialist managing user retention, engagement, and reactivation for cryptocurrency exchange Freedx. Responsible for targeted campaigns and user journey optimization to enhance loyalty.
CRM Analyst, Marketing
CRM Analyst at HostDime Brazil, designing and implementing communication strategies to convert leads into sales. Focus on strategic content journeys and data-driven improvements.
Estágio em CRM Marketing
Estagiando na área de CRM, focando em automação de marketing e campanhas de e-mail. Trabalhar em home office com clientes de todo o Brasil.
AI Client Success Manager
AI Client Success Manager responsible for guiding clients in AI implementations and monitoring engagement health in a remote-eligible role with periodic travel expectations.
Senior Director, Health Plan Partner Success
Sr. Director managing health plan partnerships for Marathon Health. Optimizing relationships and driving growth through analytics and strategy.
Customer Success Specialist
Customer Success Specialist supporting the Fertility Customer Success Team in qualifying intended parents and managing relationships with Refund Plans.
Customer Success Manager
Customer Success Manager driving educational impact through No Isolation's AV1 robot in Norway. Collaborating with schools to ensure seamless integration and support for absent students.
Customer Success Manager
Customer Success Manager helping clients adopt and grow through our commonsku platform. Engaging clients, enhancing their experience, and managing long-term relationships within the promotional products industry.
Partner Success Manager, B2B
Partner Success Manager acts as the ambassador for campsite partners, managing inquiries and ensuring seamless onboarding across Europe. Optimizes conversion rates and ensures a premier partner experience.
Customer Success Manager
Customer Success Manager ensuring successful client implementations for medical software. Collaborating with practices to optimize workflows and enhance the client experience.
Director, Customer Success
Director of Customer Success at Popl leading customer experience in B2B SaaS. Overseeing lifecycle from onboarding to renewal with measurable growth responsibility.
Senior Mission Success Manager
Senior Mission Success Manager driving customer experience behind the Game Warden platform. Supporting U.S. government clients with compliant SaaS solutions.
Director of Customer Success
Director of Customer Success leading post-sale functions for Barti, an AI-powered healthcare startup. Managing Customer Success strategies and team development to drive net revenue retention.
Client Success Manager
Client Success Manager leading partner onboarding and success at a fast-growing telehealth company. Driving adoption and retention while managing daily client interactions remotely.