Customer Success Manager
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Job Description
Customer Success Manager ensuring customer satisfaction and success in cloud software for aviation. Building relationships, providing training, and collaborating with engineering teams.
Responsibilities:
- Maintain a deep understanding of the company's products and underlying technology (salesforce.com platform) to effectively advise and educate customers on how to best leverage the features of the platform.
- Develop and maintain strong relationships with the assigned customers, serving as the main point of contact for any questions, issues, or requests.
- Continuously monitor customer usage and engagement to identify potential issues or opportunities for upselling and expansion of services.
- Provide training and guidance to ensure a smooth and successful onboarding experience.
- Address and resolve customer concerns or problems in a timely and effective manner, working closely with cross-functional teams when necessary.
- Gather feedback from customers and relay it to relevant departments within the company to drive product enhancements.
- Provide regular reports and updates on customer health, satisfaction, and progress towards their goals to internal stakeholders.
Requirements:
- A minimum of 2 years of experience in a customer-facing role.
- Salesforce technical experience is a requirement: Basic administration (users, profiles, permission sets, audit tracking, etc.)
- Custom objects/fields creation, configuration, and maintenance
- UI configuration (list views, lightning pages, page/compact layouts, profile assignments, etc.)
- Standard reports & dashboards (bonus for CRMA experience)
- Validations and custom logic via Flows (bonus)
- A high level of motivation, a deep passion for aviation, and a strong interest in technology.
- Bachelor’s degree or equivalent work experience.
Benefits:
- Work with global enterprise customers in a unique and growing industry
- Be part of a fast-scaling SaaS company with strong product-market fit
- Fully remote and collaborative work environment
- Opportunities to grow into senior customer success or product roles
- Competitive salary, benefits and generous time off
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