Associate Customer Success Manager, FNSS
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Job Description
Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements.
Responsibilities:
- Leverage your knowledge of Flashpoint’s tools, datasets, and analytic capability, paired with a keen understanding of customer outcomes, to make Flashpoint an extension of the customer’s intelligence team and maximize the attainment of customer goals.
- Develop a deep rapport with customers, building trust so Flashpoint can assist with their most sensitive and difficult challenges.
- Maintain Flashpoint's industry-leading reputation by handling diverse, urgent, and sensitive global requests with resourcefulness and expert judgment.
- Advocate for customers internally by communicating feedback and requirements to ensure Flashpoint products evolve with their needs.
- Deliver tactical, operational, and strategic support to all customer levels to drive product adoption.
Requirements:
- Cybersecurity, IT Security, Military, Law Enforcement, Government or Intelligence Community Experience is a plus
- Superb communication skills, both written and verbal
- A demonstrated ability to communicate at all levels of a customer’s organization
- Proficiency and speed with email and project management tools
- Excellent analytical and problem-solving skills
- Willingness to travel to engage with customers in person if necessary
- Desired, not required, to possess an active Secret security clearance, or be eligible to attain an appropriate clearance.
Benefits:
- Diversity. Flashpoint is committed to fostering, cultivating and preserving a culture of diversity, inclusion, belonging, and equity.
- Culture and Belonging. Our company’s culture isn’t something you join, it’s something you build and shape.
- Perks. Flashpoint understands that personal wellness is one of the keys to a happy, healthy and productive work environment.
- Career Growth. Flashpoint is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth.
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