Customer Success Manager
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Job Description
Customer Success Manager supporting enterprise clients with Factal’s technology and mission. Focusing on customer satisfaction, retention, and growth in a remote capacity.
Responsibilities:
- Product expertise
- Training
- Relationship-building
- Problem-solving
- Advocacy
Requirements:
- Have a minimum of two years account management experience with enterprise clients
- Effectively and professionally communicate through all mediums (verbal, listening, written), including curating video walkthroughs for members, and leading in-person meetings
- Ability to develop solutions to challenging member problems
- Have experience asking tough questions in order to identify customer needs, with the ability to effectively identify decision makers, influencers, end users, and other key roles
- Embrace a growth mindset, working to improve customer experience even when they’re satisfied with the status quo
- Know how to use CRM tools like HubSpot or Salesforce, and recognize the value in recording detailed notes on customer conversations
- Be intellectually curious, aware of current events, and willing to embrace new technologies
- Be passionate about Factal’s technology and mission - to protect people from imminent harm and help those in immediate need
- Comfortable working independently in a remote setting, and occasional travel
Benefits:
- Full Medical, Vision, and Dental Coverage
- Basic Life Insurance Policy fully covered by Factal
- Generous PTO and Parental Leave
- 401K
- Stock Options
- Lots of dog pics
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