Customer Success Manager
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Job Description
Customer Success Manager at Social Discovery Group engaging with international customers across various platforms. Resolving issues and providing high-quality service in a remote setting.
Responsibilities:
- Consulting customers on all raised questions related to websites
- Working timely, speedily, and effectively with customer requests
- Resolving all customer issues to achieve customer retention
- Promoting websites to customers upon opportunity
- Maintaining a high level of service quality
Requirements:
- Fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
- Experience working with international customers
- Fast typing skills in English
- Quick learner, able to absorb large volumes of information
- Ability to psychologically analyze people and be sensitive to their emotions
- Ability to navigate through difficult situations and adapt to fluctuating circumstances
- Ability to provide professional solutions to complicated cases
- Stress resistant, energetic, and proactive
- ‘Can-do’ attitude, believing that ‘everything is possible’
- Outstanding quality service
Benefits:
- 28 calendar days vacation per year
- 7 wellness days per year (time off)
- Bonuses up to $5000 for recommending successful applicants
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits up to $1000 gross per year for self-purchase of health insurance
- Equipped workplace with necessary equipment
- Reimbursement of workplace costs up to $1000 gross every 3 years
- Internal gamified gratitude system
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