Customer Success Manager – Mid Market
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Job Description
Customer Success Manager responsible for enhancing clients' operational efficiency through Samsara's IoT platform. Collaborating with multiple departments for customer success and satisfaction.
Responsibilities:
- Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
- Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
- Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
- Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
- Serve as a mentor to the wider Customer Success and Support teams
Requirements:
- Fluency in German required
- 2-4 years of experience in a Customer Success, support or account management role. Enterprise SaaS experience preferred
- This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
- The is a high volume role, strong prioritisation skills required in order to maximise impact
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Strong bias for action, the ability to think big, with insistence on high standards
- Experience serving and supporting multi product solutions with Enterprise clients
- Thrives in an unstructured, fast-paced, and change-heavy environment
Benefits:
- Full time employees receive a competitive total compensation package along with employee-led remote and flexible working
- health benefits
- much, much more
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