Customer Success Manager
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Job Description
Customer Success Manager overseeing customer relationships and account retention strategies at Hubstaff. Delivering measurable outcomes and working cross-functionally in a remote environment.
Responsibilities:
- Own client activation and onboarding
- Manage ongoing customer relationships
- Be directly responsible for Gross and Net Revenue Retention (GRR & NRR)
- Build and maintain strong, trust-based relationships
- Deliver key account insights
- Develop scalable processes and playbooks
- Use data to drive action
- Educate and enable customers
- Collaborate cross-functionally with Product, Support, and Engineering teams
- Continuously experiment and iterate
Requirements:
- 4+ years of experience in Customer Success within a PLG SaaS company
- Proven experience managing 100+ mid-market accounts
- Strong ownership mentality
- Exceptional relationship and communication skills
- Comfortable working with data, dashboards, and customer metrics
- Experience influencing renewal, retention, and expansion outcomes
- Familiarity with tools such as Vitally, HubSpot, Slack, and Stripe is a plus
- Self-motivated, comfortable working autonomously in a distributed team
Benefits:
- Private health insurance
- Paid time off
- Annual stipends for home office, wellness, or professional development
- Global company retreats
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