Customer Success Manager, Paid Social Media Buyer – Social Media Marketing Experience
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Job Description
Customer Success Manager für DatAds, eine SaaS-Plattform für AI-gestütztes Ad-Creative- und Performance-Marketing. Betreuung von eCommerce- und Agenturkunden sowie Beratung zu Paid-Social-Kampagnen.
Responsibilities:
- Manage and develop eCommerce and agency clients
- Analyze existing setups and identify optimization opportunities
- Support the more effective integration of DatAds into clients’ daily processes
- Conduct regular client calls
- Provide support via Slack on strategic questions related to creatives and campaigns
- Identify growth opportunities among existing clients
- Proactively reach out to inactive or former leads via the CRM
- Create copy, emails, and brief updates to strengthen client retention, communicate success, and support sales activities
- Collaborate closely with founders Max and Daniel
- Contribute ideas and continuously improve internal processes
Requirements:
- At least 2 years of experience in performance advertising, such as Meta, Google, LinkedIn, or TikTok
- Experience in both hands-on campaign management and strategic campaign development
- Ideally, experience working at an agency or as a freelancer
- Hands-on mentality and the ability to find pragmatic solutions
- Growth mindset and self-motivation
- Confident and personable communication with clients, both in writing and on video calls
- Fluent German and good written and spoken English
Benefits:
- Professional growth: active involvement in exciting projects, significant ownership, and a steep learning curve
- Dynamic start-up environment with fast communication and decision-making, flat hierarchies, a talented and motivated founding team, and shared celebrations of success
- Flexible working hours
- Remote work opportunity
- 25 days of annual leave
- Access to a marketing network and opportunities to learn from experts
- Build a professional network with leading figures in the marketing industry
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