Customer Success Manager, Pro Sports & Entertainment
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Job Description
Customer Success Manager managing Pro Sports + Entertainment clients for AI marketing platform. Collaborating with sales and customer success teams to enhance customer relationships and success processes.
Responsibilities:
- Cement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewals
- Help define the playbook for customers in our Pro Sports + Entertainment vertical
- Develop a “consultant” perspective to customer communications, questions, and meetings
- Lead and present at regular client meetings
- Analyze customer usage to form accurate forecasts
- Work closely with the executive team to translate customer feedback into specific product requirements
Requirements:
- 2-4 years of account management experience required (ideally at a marketing/software company)
- Direct experience working with customers in the Pro Sports + Entertainment space
- Agile, determined, and patient
- Startup / entrepreneur mindset
- Strong understanding in customer success techniques and strategies
- Comfortable learning new software
- Experience navigating complex work processes, tight timelines, and changing teams
- Extremely detail oriented and organized
- Knowledge of Salesforce or related CRM tools
Benefits:
- competitive perks and benefits
- health & wellness
- equity
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