Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager for a fast-growing digital marketing agency managing client relationships and driving campaign performance.
Responsibilities:
- Serve as the main point of contact for client accounts
- Conduct weekly or bi-weekly strategy calls with clients
- Maintain proactive communication via calls, messaging, and updates
- Ensure clients clearly understand campaign performance and results
- Analyze marketing performance across:
- Facebook Ads
- Google Ads
- SEO
- Translate marketing data into clear, actionable insights for clients
- Provide strategic recommendations to improve campaign performance
- Own client satisfaction, retention, and relationship growth
- Proactively address issues and prevent churn
- Identify upsell opportunities when appropriate
- Deliver customized performance reports to clients
- Clearly explain campaign metrics and ROI
- Coordinate with the fulfillment team to ensure deliverables are completed
- Collect client testimonials, referrals, and Google reviews
- Maintain strong long-term client partnerships
Requirements:
- 2–4 years experience in:
- Customer Success
- Account Management
- Client Strategy
- Digital Marketing Agency roles
- Strong understanding of:
- Facebook Ads
- Google Ads
- SEO
- Experience managing client relationships in an agency environment
- Ability to analyze marketing results and communicate strategy
- Excellent verbal communication
- Strong client relationship management
- Strategic thinking and problem solving
- Ability to lead client calls and hold structure
- High ownership and accountability
- Ability to manage multiple client accounts simultaneously
- Strong organization and follow-through
- GoHighLevel – CRM & client communication
- Slack – internal communication
- ClickUp – task and project management
Benefits:
- Fully remote work environment
- Fast-growing digital marketing agency
- Opportunity to work closely with leadership
- Clear path to leadership roles
- Performance-based compensation
Similar Jobs
Junior Customer Success Associate
Entry-level Customer Success Associate at Meera AI assisting with customer onboarding and engagement. Collaborating closely with Senior CSMs to manage accounts and enhance customer experience.
Lead Customer Success Manager – CCaaS
Lead Customer Success Manager enhancing customer experiences at Sprinklr. Engaging across stakeholders to ensure product adoption and organizational impact.
Associate Customer Success Manager, FNSS
Associate Customer Success Manager at Flashpoint supporting customer intelligence needs and building customer relationships. Delivering strategic assistance and operational support for complex mission requirements.
Customer Success
Customer Success Manager at Cherry developing partner practice relationships and leveraging data for growth. Focusing on customer experience and technology in a remote work environment.
Inbox & CRM Coordinator – Lending Operations
Inbox & CRM Coordinator monitoring lender communications and managing CRM in fast-moving merchant cash advance operations. Ideal for organized individuals with MCA experience in a remote setup.
Customer Success Manager
Customer Success Manager responsible for enhancing customer experience and retention for SMB clients at Dodge. Engaging clients through onboarding, training, and support.
Client Success Manager
Client Success Manager at AOA building client relationships and ensuring satisfaction in digital design projects. Focusing on high-touch communication and leveraging AI systems for efficiency.
CRM Specialist
CRM Specialist at Air Apps managing CRM systems and email marketing campaigns. Enhancing customer engagement through automation and data-driven strategies.
CRM Specialist
As a CRM Specialist at Air Apps, manage CRM systems and email marketing campaigns. Collaborate with teams for customer engagement and retention strategies.
Customer Success Manager, NAMER
Customer Success Manager supporting mid-market customers across NAMER. Educating clients on research practices and leading product adoption efforts.
Customer Success Manager, Europe – Emerging Markets
Customer Success Manager helping mid-market customers adopt Maze effectively while elevating their research maturity. Join Maze, the user research platform in Europe.
Director of Customer Success
Director of Customer Success leading customer adoption and relationship management for AI company. Driving retention and growing enterprise ARR in a high-growth environment.
Vice President, Customer Success
VP of Customer Success leading an established, high-performing team in a retail solution company. Driving customer retention, growth, and advocacy across a complex enterprise retail portfolio.
Senior Customer Success Manager
Senior Customer Success Manager at Drata leading relationships and advising on compliance frameworks for major clients. Focus on securing customer success and strategic growth in security posture.
Customer Success Manager
Customer Success Manager ensuring customer satisfaction and success in cloud software for aviation. Building relationships, providing training, and collaborating with engineering teams.
Senior Client Success Manager – Central/Mountain/Pacific Time Zones
Client Success Manager ensuring broker satisfaction and client retention at Beam Benefits through managing onboarding, support, and renewals. Collaborating cross-functionally to drive high performance and client value.
Customer Success Agent – Tier 1
Customer Success Agent assisting patients with inquiries and support through phone interactions. Focusing on maintaining high-quality patient experience and resolving routine inquiries in a remote setting.
Senior Associate – D365 CRM, Copilot/AI Functional Lead
Senior Associate managing technology transformation projects with Microsoft Dynamics for clients. Collaborating with teams to solve complex business challenges and deliver strategic solutions.
Associate Customer Success, MM
Associate Customer Success role managing client relationships at a global payroll and HR platform. Responsible for driving product adoption and fostering client engagement for long-term growth.
Customer Success Associate – Scale, Portuguese or Spanish Speaker
Scale Customer Success Manager driving customer engagement for Sophos cyber solutions in LATAM through strategic communications and product adoption. Own customer escalations and enhance success strategies for retention.