Customer Success Manager
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Job Description
Customer Success Manager supporting high-value airline pricing customers in the global travel industry. Driving measurable growth through data-led value delivery and strategic partnership.
Responsibilities:
- Connect commercial objectives to meaningful product adoption and measurable business outcomes
- Own success planning and lead quarterly business reviews
- Proactively identify opportunities to expand usage of OAG’s aviation data solutions
- Surface ways customers can leverage OAG data
- Lead onboarding, enablement, and optimization initiatives
- Monitor usage trends and reduce time-to-value
- Ensure customers are getting maximum impact from their investment
- Develop strong customer advocates and capture insights for product development
Requirements:
- Experience in Customer Success, Strategic Account Management or Consulting within B2B SaaS or data/analytics
- Proven track record of driving product adoption and consumption growth
- Experience running executive QBRs and structured success plans
- Cross-functional collaboration with Sales, Product and Operations
- Familiarity with CS platforms (e.g. Planhat, Gainsight, ChurnZero)
- Salesforce or similar CRM experience
- Understanding of SaaS growth metrics (NRR, expansion, consumption models)
Benefits:
- Private health insurance
- Company bonus scheme
- Participation in team-building activities
- Team workshops
- Group learning sessions
- Generous annual leave policy
- Remote work options
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