Customer Success Manager
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Job Description
Customer Success Manager at Jedox responsible for client onboarding, retention, and expansion. Driving customer transformation through strategic engagement and support for enterprise solutions.
Responsibilities:
- Act as the primary point of contact for Jedox customers throughout the lifecycle — from onboarding and implementation, through adoption, renewal and expansion.
- Own a portfolio of enterprise customers, driving retention, adoption, and expansion of Jedox solutions through strategic, value-focused engagement.
- Develop and execute Customer Success Plans that align Jedox capabilities with the customer’s business objectives, planning processes, and transformation roadmap.
- Lead customer-facing sessions including product demonstrations, enablement workshops and QBRs that highlight ROI and future opportunities.
- Serve as a strategic advisor, helping customers map Jedox to broader planning, forecasting, and performance management strategies across their organization.
- Identify and advance cross-sell and upsell opportunities, partnering closely with Sales to support account growth and multi-solution adoption.
- Proactively monitor product usage and adoption, identify risks or optimization opportunities, and take action to ensure measurable value realization.
- Coordinate cross-functionally with Sales, Product, Support, and Partners to resolve issues, ensure seamless delivery, and elevate the overall customer experience.
Requirements:
- 5–7 years of experience in Customer Success, Consulting, Account Management, or Presales within a SaaS organization.
- Proven ability to drive retention, expansion, and strong adoption of SaaS solutions.
- Able to understand modeling, planning, and forecasting concepts and translate them into clear business value.
- Strong storytelling skills with the ability to craft compelling narratives for customer transformation journeys to scale Jedox solutions across multiple teams and functions.
- Experienced in leading QBRs, executive presentations, product demonstrations and roadmap discussions with senior stakeholders.
- Excellent communication and stakeholder management skills with strong executive presence.
- Comfortable working cross-functionally with Sales, Product, Support, and Services.
- Customer-first, proactive, and solution-oriented, with strong project and change-management capabilities.
- Working knowledge of FP&A processes or EPM consulting is strongly preferred.
- A degree in Business, Economics, Computer Science, or a related field.
Benefits:
- Flexible work: we love to work together in the offices as #Oneteam, but we also enjoy the possibility of working from everywhere and owning working hours.
- Take time to care for yourself: We offer generous vacation time and comprehensive health benefits plans, including Pension plans.
- Plan for your future: Planning means something different to everyone. Work with your Line Manager to implement a career growth plan that suits your path.
- Reduce your footprint: All offices are centrally located and can be easily reached via public transportation. Most Jedox offices offer public transit reimbursement or other perks like bike leasing.
- High-impact working environment: we enjoy flat hierarchies and short decision-making processes.
- Get corporate discounts across many brands and products.
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