Customer Success Manager
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Job Description
Customer Success Manager responsibilities include maintaining long-term client relationships and ensuring customer satisfaction at Levanta's affiliate marketing platform. Collaborate with various teams to provide solutions and support.
Responsibilities:
- Develop a deep understanding of each customer's business objectives, challenges, and success metrics.
- Serve as the primary point of contact for customers and agency partners, addressing their inquiries, issues, and requests in a timely and professional manner.
- Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform.
- Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform.
- Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services.
- Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement.
- Advocate for customers and agency partners internally, providing feedback to our engineering team to drive product enhancements and improvements.
- Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates.
- Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.
Requirements:
- 2-3 years of experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar.
- Experience in the ecommerce and/or affiliate marketing industry
- Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with customers.
- Strong problem-solving and decision-making abilities, with a focus on delivering innovative solutions to meet customer needs.
- Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development.
- Experience working with CRM software (e.g., Salesforce, HubSpot) and other customer success tools is preferred.
- A passion for customer success and a commitment to delivering an exceptional customer experience.
Benefits:
- A dynamic and supportive work environment where innovation and creativity are encouraged.
- Competitive salary and benefits package.
- Open vacation and sick policy, take the time you need.
- Opportunity for professional growth and advancement within a rapidly expanding startup.
- A culture that values diversity, inclusion, and the impact of every team member on our success.
- Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, or Washington.
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