Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Manager empowering clients to maximize value from our insights automation technology. Fostering relationships and driving platform engagement across accounts while ensuring customer satisfaction.
Responsibilities:
- Serve as a strategic point of contact for a portfolio of customers, cultivating trusted, long-term partnerships that fuel mutual success.
- Drive time-to-value through seamless onboarding, smooth implementation, and deep platform engagement, ensuring that every customer is set up to successfully use the platform in ways that best serve their insight needs.
- Develop and maintain Success Plans with support from leadership that drive consistent value delivery and scalable impact across customers.
- Support customers in conducting research effectively and assist in identifying new use cases that encourage platform adoption and subscription usage.
- Advocate for customer needs across teams and orchestrate collaboration both at an account and project level to deliver a seamless, frictionless customer experience at every stage.
- Gather customer feedback to inform product development and identify opportunities for improvement.
- Partner seamlessly with Customer Engagement, Professional Services, and Solution Strategy for ad hoc project work and streamlined customer experience.
- Leverage Gainsight as a power user: Proactively monitor customer usage and health to identify opportunities, address risks, and drive customer satisfaction and retention.
- Utilize playbooks to prioritize and manage accounts, ensuring the right level of engagement for each customer.
- Support the preparation and coordination of QBRs and customer touch points, helping gather insights and sharing updates on new features and platform enhancements.
- Work in partnership with Account Management on the renewal cycle by contributing insights, aligning customer success initiatives, and strengthening client relationships.
- Demonstrate a customer-first mindset while recognizing and contributing to lead generation opportunities that support business growth.
Requirements:
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field.
- 3+ years of experience in Customer Success/Account Management experience in a market research environment.
- Demonstrated track record of developing client relationships.
- Experience working in technical environments, with the ability to adapt to complex systems, troubleshoot issues, and collaborate with cross-functional teams to deliver effective solutions.
- Exceptional organizational skills with the ability to prioritize and meet deadlines.
- Exceptional interpersonal and communication skills with a passion for customer success.
- Strong analytical and problem-solving skills, with exposure to using data to support insights and guide next steps.
- Proficiency in Microsoft Office Suite and tools like Salesforce, Tableau, and Gong.
- Energetic, self-starter, comfortable engaging with new people, learning new things and prioritizing responsibilities.
- Experience with a CSP like Gainsight, Totango, ChurnZero, Catalyst, Planhat etc. (preferred)
- Strong understanding of market research methodologies and technologies. (preferred)
- Advanced survey creation skills with prior experience working with self-services or DIY survey technology (Qualtrics, Decipher, Sawtooth, Alchemer etc.). (preferred)
Benefits:
- Unlimited, responsible PTO - With a recommended minimum number of days taken each year
- Affordable Insurance -$0 deductible Health plans plus dental, vision, and more!
- 401k retirement - Account with automatic company contributions
- Dependent Care - a pre-tax benefit account that you can fund to pay for eligible dependent care services
- Professional Development - Bring your professional Development needs to the table and get your career nourished
- In-Home Snack allowance - Who doesn’t love some yummies to get you through the day?
- Cellphone/Internet credits - Get tax-free credits to use toward your cell phone and internet utilities.
- Equipment and Structured Onboarding - We will provide you with the equipment and tools you need, along with great onboarding courses to set you up for success.
- Paid Volunteer Time - We support you helping others
Similar Jobs
Client Success Manager
Lead deployment of successful analytics and insights solutions for clients at JLL. Manage communication with teams and ensure project delivery satisfaction.
Client Success Analyst
Client Success Analyst providing support and integration for users at a rapidly growing fintech. Working with technology teams to enhance client service and automation processes.
Partner Success Manager, Science
Partner Success Manager delivering high-quality science instruction for K-8 students at Curriculum Associates. Building relationships with educators and ensuring successful program implementation.
Client Success Manager – Onboarding
Client Success Manager at Intrinsic Digital responsible for leading onboarding specialists and optimizing processes. Ensure smooth client onboarding experience in a fully remote environment.
Senior Manager, Partner Success – Strategic Accounts
Senior Manager of Partner Success at Teaching Strategies focusing on customer satisfaction and managing Partner Success Managers. Driving implementation and onboarding processes for effective client engagement.
Manager, Partner Success – Team East
Manager of Partner Success improving customer adoption and managing Partner Success Specialists. Focused on creating effective strategies to enrich the customer experience at Teaching Strategies.
Manager, Partner Success – Onboarding Team
Manager of Partner Success managing onboarding team to foster customer success at Teaching Strategies. Focusing on refining processes for small customers and ensuring customer satisfaction and retention.
Marketing Automation, CRM Manager
Marketing Automation / CRM Manager driving automated marketing processes for customer engagement and retention at Bikeleasing in Germany.
Senior Manager, Customer Success
Leads Customer Success Managers to drive retention and growth at VitalSource Technologies, enhancing customer outcomes and coordination across departments. Oversees customer lifecycle from onboarding to expansion.
Customer Success Manager
Customer Success Manager at Vendelux optimizing event marketing strategies for clients. Building relationships, improving customer satisfaction, and enhancing product value for users.
Customer Success Manager
Customer Success Manager ensuring pharmaceutical clients extract maximum value from analytics platform. Collaborating across functions and translating data into actionable recommendations.
Customer Success Manager
Customer Success Manager driving customer engagement and relationships in the biotech sector. Partnering with scientists and labs to ensure long-term success and value maximization.
Customer Success Manager
Customer Success Manager at Trovata focusing on customer engagement and support for financial solutions. Responsible for client onboarding, relationship management, and driving revenue opportunities.
Working Student, Sales Operations – Focus on CRM, Data, and Sales Performance
Werkstudent im Sales Operations zur Unterstützung der Datenqualität und Effizienz im CRM-System. Engagieren in der Analyse von Vertriebsdaten und der Implementierung neuer Tools.
Senior Customer Success Manager
(Senior) Customer Success Manager supporting the influData platform at weCreate Data GmbH. Focusing on customer satisfaction, onboarding, and collaboration with sales, marketing, and product development teams.
Senior Customer Success Manager
Customer Success Manager focusing on customer satisfaction and retention strategies in a SaaS environment. Collaborating with teams to enhance customer relationships and support utilization of data platform.
Customer Success Manager – Digital Scale Focus
Customer Success Manager developing scalable digital-first customer journeys for B2B SaaS company. Engaging customers through AI-driven tools and strategic resource development to maximize platform value.
Customer Success Manager
Customer Success Manager responsible for fostering relationships and promoting AVOW in SEA region. Collaborate with clients to ensure satisfaction and success while navigating industry-specific challenges.
Customer Success Manager, SEA
Customer Success Manager focusing on client relationships and brand visibility in the SEA region for AVOW. Managing interactions and developing marketing strategies for success.
Customer Success Manager Internship – m/f/d
Internship for a Customer Success Manager in a transformative recruiting startup. Hands-on experience with real projects and development opportunities in a modern office.