Customer Success Manager
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Job Description
Customer Success Manager responsible for end-to-end success of enterprise customers in the home services sector. Focused on onboarding, adoption, and long-term growth with Voice AI implementations.
Responsibilities:
- Own the end-to-end success of a portfolio of mid-market and enterprise customers
- Lead onboarding and implementation for multi-location operators, ensuring fast time-to-value
- Drive adoption and measurable ROI by helping customers operationalize Voice AI across their businesses
- Partner with Sales and leadership to support expansions from pilot programs to full portfolio rollouts
- Build trusted relationships with operators, call center leaders, and executive stakeholders
- Proactively identify risk and opportunity using usage data, performance metrics, and customer feedback
- Act as the voice of the customer, translating insights into product improvements and roadmap priorities
Requirements:
- 3–6+ years of experience in Customer Success, Account Management, or Implementation at a SaaS company
- Proven ability to manage complex, high-touch customers and drive long-term value
- Comfortable working with operational and executive stakeholders across growing organizations
- Data-driven and outcomes-focused—you tie product usage to business impact
- Strong communicator who can explain technical concepts in clear, practical terms
- Thrives in fast-moving environments with real ownership and accountability
Benefits:
- Proven Scale: $7M ARR today, $10M ARR run-rate, and rapidly expanding
- World-Class Backing: $27M raised and a Series A led by Khosla Ventures
- Real Customers, Real Impact: Our Voice AI runs the front lines of home services businesses every day
- Customer-Obsessed Culture: Empathy and outcomes drive everything we build and ship
- Growing Team
- Career Growth: Join at a moment where strong CSMs grow quickly alongside the company
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