Customer Success Specialist
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Job Description
Customer Success Specialist enhancing client relations and onboarding for a Berlin-based SaaS startup. Supporting the development of a robust customer success organization.
Responsibilities:
- Take responsibility for onboarding new customers and continuously improve the process
- Build long-term, trust-based customer relationships
- Manage customer communication via Intercom
- Collect and analyze customer feedback
- Actively help shape and build the customer success organization
Requirements:
- Enjoy working with customers and have a passion for solving problems
- Confident communication in English
- German at least at B2 level
- Enjoy building relationships with people
- Work in an organized and structured way
- Take ownership rather than waiting for instructions
- Prefer improving processes over just following them
- Experience with SaaS products is a strong advantage
- Experience with tools such as Intercom, HubSpot, or comparable CRM and support platforms is a plus
Benefits:
- Real responsibility from day one
- Direct collaboration with the founders
- Opportunity to actively help build our customer success organization
- Modern SaaS environment using Intercom, HubSpot, Linear, GitHub, and Slack
- Flexible working hours
- Friendly, international team with short decision-making paths
- Modern office in Berlin or the option to work from home
- Diverse opportunities for personal and professional development
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