Client Success Director
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Job Description
Client Success Director managing client relationships in the health care revenue cycle field. Building professional connections and ensuring account satisfaction to meet client needs.
Responsibilities:
- Build and manage ongoing professional relationships with clients and stakeholders
- Ensure we maintain relationships at multiple levels within the client
- Provide insights to help drive consistent account placements from assigned clients
- Identify cross-selling opportunities for other Aspirion service and coordinate efforts with assigned sales executive
- Organize training for clients by assessing their needs and communicating with both client and Aspirion departments
- Communicate with clients to resolve escalated processing/protocol issues
- Conduct performance reviews and executive business reviews with clients, onsite preferred
- Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits; follow up to ensure resolution
- Communicate with internal departments to assist in resolving client issues, tracking the interactions using the internal systems provided
- Provide regular updates to clients regarding Aspirion's contribution to their revenue and/or meeting the desired outcomes expected when they purchased Aspirion's services
- Analyze trends and report on key performance indicators
- Identify and assess client needs to exceed expectations
- Interact with staff at all levels, sometimes under pressure; remain flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality
- Maintain HIPAA certification and compliance
- Collaborate with Operations to identify trends and provide strategic insights and recommendations for resolving system issues causing downstream payer issues
- Ensures any account projects are being worked in a time fashion (e.g. provider relations spreadsheets, billing projects, etc.)
- Creates process for obtaining information and resolving issues with client
- All other duties as assigned to maintain company standards and client protocols
- Performs other related duties as assigned
Requirements:
- Bachelor's degree required
- Minimum of 5 years working in a Client Success/Management role in the health care revenue cycle industry required
- Technical skills using MS Office applications (Word, Excel, Power Point) required
- Executive presence and presentation skills required
Benefits:
- Health
- Dental
- Vision
- Life insurance
- Matching 401k
- Paid Time Off
- Wellness Program
- Competitive Salaries
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