Customer Success Officer
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Job Description
Customer Success Officer supporting Libertex online trading clients via chat, phone, tickets, and email. Resolving platform issues and guiding traders on products and documents.
Responsibilities:
- Provide real-time support to clients worldwide via chat, tickets, phone, and email
- Assist with technical issues and escalate platform-related cases involving Libertex, MT4, and MT5 to relevant teams
- Ensure high service standards, handle complaints properly, and provide clear guidance on required documents
- Collaborate with internal departments to resolve issues efficiently
- Maintain excellent communication, time management, and phone etiquette
- Promote company products and build strong client relationships
- Meet KPIs and perform additional tasks as required
Requirements:
- Stable, high-quality internet connection
- Knowledge of Russian and English at a good level
- Strong written and verbal communication skills with the ability to handle stressful situations and respond appropriately to clients’ emotions
- Good computer skills (Google Sheets, Google Docs)
- Availability to work 8hr shifts between 07:00 and 22:00 CET, Monday to Sunday
- Previous customer support experience (nice to have)
- Knowledge of MetaTrader 4 and MetaTrader 5 (nice to have)
- Trading experience (nice to have)
Benefits:
- Quarterly bonuses based on Company performance
- Medical Insurance Plan with coverage for the employee and their immediate family from day one
- 24 working days of annual leave
- Yearly reimbursement of travel expenses for the employee and family's flight home
- Corporate events and team building activities
- Udemy Business unlimited membership & language training courses
- Professional and personal development opportunities in a fast-growing environment
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