Customer Success Operations Specialist
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Job Description
Sales Operations Administrator supporting renewal quotes, contracts, and Salesforce data for Arctic Wolf’s cybersecurity business. Managing quote-to-cash workflows with Customer Success, Sales, Channel, Operations, and Billing teams.
Responsibilities:
- Support the Customer Success team by managing the contract cycle and building renewal quotes
- Ensure deal structure aligns with contracted subscriptions to be renewed
- Respond to CSM inquiries related to quotes, orders, and invoices
- Follow up to manage the process through booking of renewals, including order processing as needed
- Verify contract data aligns with financial models and required approvals are in place
- Serve as a data steward for accurate partner, prospect, and customer data within Salesforce
- Support quote-to-cash activities, including opportunity creation and order management
- Work cross-functionally with Sales, Manufacturing, Channel, Operations, and Billing teams
- Work 2:00 PM to 11:00 PM
Requirements:
- Excellent verbal/written communication skills
- Motivated, organized, self-starter
- Process and quality oriented with attention to detail
- 4 or more years’ experience in sales operations
- Salesforce.com experience required
- Prior experience working with quoting, subscriptions and contracts
- Prior experience working with channel partners a plus
- Undergraduate degree from an accredited university
- Candidates interviewing remotely are expected to be on camera during all video interviews
- Background checks are required for this position
- Employment may be subject to authorization to receive software or technology controlled under U.S. export control laws and regulations, where applicable
Benefits:
- Equity for all employees
- Flexible annual leave, paid holidays and volunteer days
- Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance
- Fertility support and paid parental leave
- Employee Assistance Program
- 18 days annual leave, flexible holidays & festivals, and paid volunteer days
- Training and career development programs
- A modern workplace in Helios Business Park in Bengaluru
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