Customer Success Specialist
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Job Description
Customer Success Specialist working with a leading technology company in Fintech. Focused on customer retention and maximizing lifetime value in a B2B SaaS environment.
Responsibilities:
- Propiedad de la experiencia postventa, reducción de la rotación, mejora de la Retención de Ingresos Netos (NRR).
- Actuar como socio estratégico para Ventas, Producto y Liderazgo.
- Rediseño de procesos para acelerar el tiempo de valor y hacer cumplir hitos de éxito.
- Colaborar con Producto y Ventas para mejorar la transferencia y priorizar mejoras que impacten en los ingresos.
- Implementar marcos de salud predictiva y conocimientos procesables para rotación y expansión.
Requirements:
- Experiencia comprobada en Customer Success en B2B SaaS, especialmente en entornos con alta rotación y bajo NRR.
- Sólido historial en renovaciones, negociaciones y estrategias de expansión.
- Comprensión profunda de las mecánicas de retención de SaaS, incorporación y economía de adopción.
- Inglés avanzado (hablado y escrito).
Benefits:
- Completamente remoto
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