Customer Success Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success Specialist working with a leading technology company in Fintech. Focused on customer retention and maximizing lifetime value in a B2B SaaS environment.
Responsibilities:
- Propiedad de la experiencia postventa, reducción de la rotación, mejora de la Retención de Ingresos Netos (NRR).
- Actuar como socio estratégico para Ventas, Producto y Liderazgo.
- Rediseño de procesos para acelerar el tiempo de valor y hacer cumplir hitos de éxito.
- Colaborar con Producto y Ventas para mejorar la transferencia y priorizar mejoras que impacten en los ingresos.
- Implementar marcos de salud predictiva y conocimientos procesables para rotación y expansión.
Requirements:
- Experiencia comprobada en Customer Success en B2B SaaS, especialmente en entornos con alta rotación y bajo NRR.
- Sólido historial en renovaciones, negociaciones y estrategias de expansión.
- Comprensión profunda de las mecánicas de retención de SaaS, incorporación y economía de adopción.
- Inglés avanzado (hablado y escrito).
Benefits:
- Completamente remoto
Report this job
Job expired or something wrong with this job?
Similar Jobs
Principal Success Manager
Principal Success Manager at Ontic, managing strategic accounts for security software solutions. Driving client engagement and maximizing value throughout the client lifecycle.
Customer Success Specialist
Customer Success Specialist for Confluent managing SMB and long-tail accounts, driving renewals and subscription expansion through customer success initiatives.
Marketing Client Success Manager
Client Success Manager responsible for client relationships with a US-based marketing agency. Managing onboarding, ongoing success, and retention for Mexico-based clients.
Senior Customer Success Manager
Senior Customer Success Manager enhancing customer relationships for third-party risk management at ProcessUnity. Driving customer satisfaction, adoption, and retention while collaborating cross-functionally.
Customer Success Manager
Dynamic Customer Success Manager ensuring clients derive maximum value from Zilliant's pricing SaaS solutions. Guiding customers through onboarding and driving renewals and expansions while advocating their business objectives.
Customer Success Consultant
Customer Success Consultant ensuring customer success post-implementation for B2B SaaS. Managing relationships from field technicians to C-suite executives while driving value realization.
Customer Success Consultant
Customer Success Manager ensuring customers achieve value from our platform in B2B SaaS. Navigating complex relationships and driving adoption while providing ongoing support and insights.
Associate Client Success Manager, B2B SaaS
Associate Client Success Manager for Prompt, a rehab therapy software company. Build client relationships and ensure success with the software after onboarding.
Senior Specialist, Customer Success
Customer Success Specialist at Mastercard ensuring priority customers experience positive change through the effective use of Services network products. Collaborating with cross-functional teams to drive customer success and optimize value proposition.
Senior Customer Success Manager
Senior Customer Success Manager at LawVu responsible for client onboarding and growth. Engage with customers to reduce churn and increase annual revenue growth with a successful adoption strategy.
Client Success Specialist
Client Success Specialist responsible for onboarding clients, coordinating configurations, and delivering training at a remote-first PR solutions company. Ensuring clients achieve value quickly and efficiently.
Manager, Client Success – Indirect Spend Technology
Lead strategic client engagement to drive adoption and long-term success for Vizient’s indirect spend management technology platforms. Collaborate closely with internal teams to deliver measurable savings and improve client outcomes.
Senior Customer Success Manager
Owner of strategic client accounts facilitating customer success and growth initiatives. Developing relationships and ensuring satisfaction through effective onboarding and training.
Senior Customer Success Manager
Main owner of strategic client accounts responsible for client relationships and revenue retention at QA USA, Inc. Lead onboarding, training, and customer success strategies with a focus on digital skills development.
VP of Customer Success
VP of Customer Success leading Vantage's efforts in ensuring customer growth and satisfaction. Focused on developing strategies for retention and relationship building with technical clients.
Customer Success Advisor
Dynamic Customer Success Advisor increasing client satisfaction at Docusign. Overseeing customer requests and collaborating with teams for effective engagement and support.
Customer Success Manager – SaaS, Corporate Hospitality
Customer Success Manager overseeing onboarding and ongoing support for a SaaS platform in corporate hospitality. Joining a rapidly growing team at the forefront of ticketing and event management.
Customer Success Manager
Customer Success Manager at Neogrid enhancing retail strategies through content and analytical insights. Driving customer engagement and operational excellence within the industry.
Customer Success Executive – B2C
Customer Success Executive focusing on growing B2B accounts in the property sector. Developing strong client relationships and driving engagement for account growth.
Client Experience Manager
Pharmacy Benefit Management Client Experience Manager examining sales and account management metrics for CVS Health. Supporting profitable growth and member retention in health solutions.