Mid-Market Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Mid-Market Customer Success Manager optimizing Onfleet platform for mid-market customers. Developing relationships, driving adoption, and addressing customer issues promptly.
Responsibilities:
- Develop and maintain strong, long-lasting relationships with your assigned customers.
- Grow your book of business through a feature-based approach, mapping customer needs to Onfleet capabilities and expanding adoption of high-value features.
- Proactively identify account risks and drive mitigation strategies.
- Demonstrate ROI and communicate the value of Onfleet products/services.
- Develop account-specific strategies to drive adoption, expansion, and retention.
- Address customer issues promptly and effectively to maintain high satisfaction levels.
- Monitor and analyze customer health metrics, NPS scores, and other relevant data.
- Provide regular updates on account status, risks, and opportunities to management.
- Identify, forecast, and close expansion and upsell opportunities, including the pricing and packaging conversations that reflect the value customers realize.
- Act as the voice of the customer internally, working with product, sales, and other teams.
- Effectively manage key customer projects, as needed.
- Conduct regular check-ins and executive reviews (EBRs), as necessary and for certain accounts, to assess customer health and satisfaction.
Requirements:
- Bachelor's degree
- 5+ years of experience in customer success
- Proven track record of managing and growing a book of business, including expansion and upsell driven by feature adoption
- Strong communication and presentation skills
- Relationship building and management
- Attention to detail, skilled at project management and prioritization
- Experience with pricing, packaging, and negotiating commercial terms such as renewals, expansions, and upsells
- Excellent problem-solving and analytical abilities
- Passion for building repeatable and efficient processes
- Continuous improvement mindset, intellectually curious
- Quick learner with the ability to quickly digest technical knowledge
- Negotiation and conflict resolution
- Strategic thinking and planning
- Ability to work independently and as part of a team
- A strong ethical foundation and the desire to do good in the world
Benefits:
- Employee stock options
- Comprehensive health, dental, and vision pending location
- Flexible PTO
- Company 401k pending location
- A collaborative team of people who live our core values everyday
Similar Jobs
Lead Customer Success Manager
Lead Customer Success Manager acting as a business partner and technical liaison for enterprise customers. Managing IT projects to enhance customer satisfaction and business development efforts.
Senior Director, Customer Success
Senior Director of Customer Success at Webflow leading strategy for the Enterprise customer portfolio. Driving customer retention and engagement while collaborating with cross-functional teams.
Praktikum im Sales, CRM, B2B & Corporate Gifting
Intern in Sales/CRM at a growing B2B corporate gifting company. Gain hands-on experience in operational sales and CRM processes with a focus on client projects.
Client Success Associate
Client Success Associate supporting partner and merchant inquiries at fintech company. Building trusted relationships and resolving support requests with cross-functional teams.
Customer Success Manager – Freelance
Customer Success Manager overseeing the customer journey for MentorImmo's real estate investment services. Working closely with mentor clients to ensure engagement and satisfaction.
Director, Customer Success
Director of Customer Success at Nsight Health with management of CSM team and strategic oversight. Empowering healthcare providers through AI-enabled technology and real-time data for chronic care management.
Clinical Specialist, Cardiac Rhythm Management, Philadelphia PA / Cherry Hill, NJ
Clinical Specialist providing technical, educational, operational and sales support for CRM at Medtronic. Driving customer satisfaction and sales objectives in healthcare technology.
Dynamics 365 CRM Lead
Dynamics 365 CRM Solution Lead for e-STORAGE, overseeing integrations and leading project management for North American CRM solutions.
Dynamics 365 CRM Lead
Dynamics 365 CRM Solution Lead at Canadian Solar managing CRM implementations across North America. Collaborating with internal stakeholders and external consultants to define and deliver effective CRM-centric solutions.
CRM Marketing Manager
CRM Marketing Manager driving customer loyalty and retention strategies at AlgaeCal. Managing personalized campaigns across email, SMS, and push notifications to boost customer engagement.
Sales and Customer Success Strategic Analyst
Sales and Customer Success Strategic Analyst at Scholastic providing data-driven insights and strategic analysis. Collaborating with leadership to enhance sales and customer success outcomes.
Customer Success Lead
Customer Success & Growth Lead at Branch, transforming AEC design software through user engagement and insights. Engage with pilot users to ensure product success and drive market positioning.
Client Success Associate
Client Success Associate role at Nox Health managing client accounts and improving engagement through data analysis, project management, and training initiatives. Collaborating on sleep health solutions as part of a remote team.
Customer Success Manager – Renewals
Renewal Specialist executing customer contract renewals while collaborating with Customer Success Managers. Ensuring timely and accurate renewals across the portfolio for Rockwell Automation.
Customer Success Manager – Renewals
Renewal Specialist at Rockwell Automation supporting contract renewals and collaborating with Customer Success Managers. Remote role with a focus on contract execution and customer account management.
Customer Success Manager – Renewals
Renewal Specialist supporting the renewal execution of customer contracts for Rockwell Automation. Collaborating with teams to ensure timely and accurate renewals across the portfolio.
Customer Success Manager
Customer Success Manager ensuring customer satisfaction and product optimization for automotive sector. Focused on onboarding, development of use cases, and preventing churn through strategic analysis.
Client Success Associate
Client Success Associate providing operational support to clients and managing relationships with healthcare suppliers. Responsible for KPIs, onboarding support, and report management.
Client Success Associate
Client Success Associate responsible for operational support and developing client relationships in a remote setting. Engaging with healthcare partners and ensuring service quality with operational tasks.
Clinical Customer Success Manager/MTRA
Customer Success Manager at AIRS Medical driving value through customer engagement with MRI solutions. Collaborating globally to enhance clinical workflow and customer satisfaction.