Customer Success Specialist
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Job Description
Customer Success Specialist growing Zen Educate’s US school partnerships and educator placements. Supporting educators while helping schools reduce temporary staffing costs.
Responsibilities:
- Manage and grow a portfolio of US school partnerships
- Build meaningful relationships with school partners
- Generate increasing demand for Zen educators, including teachers and paraprofessionals
- Upsell Zen products and services within the school partner portfolio
- Serve as a responsive central contact for school partnership stakeholders
- Report trends and feedback to the Product team to improve the platform
- Communicate daily with newly onboarded educators to place them in daily substitute or long-term roles
- Maintain contact with active educators, provide feedback, ensure satisfaction, and solve problems
- Coach educators and improve their performance in schools
Requirements:
- Deep passion for the education sector and creating a positive social impact
- Experience in sales, partnerships, account management, recruitment, or education is a plus
- Coachability, low ego, and eagerness to learn
- Self-starter with grit and entrepreneurial approach
- Positivity and ability to celebrate wins
- Strong work ethic; organized, efficient, and urgent
- Empathy and commitment to improving others’ experiences
Benefits:
- Equity compensation
- Role includes bonus
- 18 Paid Vacation Days and 10 Paid Company Holidays
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with no match
- Sick leave
- Paid biweekly
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