Customer Success Specialist
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Job Description
Customer Success Specialist troubleshooting systems and onboarding Airbnb hosts, vacation rental managers, and hotel-industry leaders. Managing Tier 1 support, Salesforce tickets, technical projects, and client relationships.
Responsibilities:
- Develop strong customer relationships based on quality, reliability, trust, and a customer-first attitude
- Learn systems end-to-end to support customers with issues and product requirements
- Deploy technical projects and execute project deliverables independently and collaboratively
- Provide Tier 1 Customer Support for system issues
- Submit and track tickets using Salesforce CRM
- Execute daily customer support operations, including responding to questions and following up on reported issues
- Support clients throughout the onboarding process
- Build and maintain strong client relationships
- Perform hardware and software troubleshooting
- Create internal and client-facing onboarding and support materials
- Develop and apply testing processes for new and existing products to meet client needs
Requirements:
- At least 2 years of experience in a technical or support-related role
- Bachelor's Degree in Business, Computer Science, Computer Engineering, Information Technology, or related field
- Fluent English speaker and writer
- Strong knowledge in IoT
- Strong Customer Service skills
- Systematic and methodical approach to troubleshooting issues
- Experience using Salesforce, Chorus, Fullstory, Outreach, and Jira is an asset
Benefits:
- Work from home
- Monday to Friday schedule
- Following Philippine Holidays
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