Customer Success
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Job Description
Customer Success Analyst managing client retention and engagement for YAPP, a company transforming the real estate sector. Looking for a consultative profile for long-term relationships with clients.
Responsibilities:
- Acompanhar carteira ativa de clientes e garantir retenção, engajamento e geração contínua de valor
- Construir relações de longo prazo com os clientes
- Conduzir reuniões consultivas e elaborar estratégias de engajamento
Requirements:
- Experiência prévia em Customer Success, Atendimento ou Suporte, preferencialmente em empresas SaaS ou no setor imobiliário;
- Vivência com gestão de carteira ativa e acompanhamento contínuo de clientes (modelo ongoing);
- Conhecimento de métricas como NPS, churn, retenção e expansão;
- Experiência com estratégias de cross sell e upsell;
- Domínio de ferramentas de CRM (como RD Station), além de ferramentas de comunicação e gestão como Slack, ClickUp e Google Workspace;
- Capacidade analítica para interpretar dados de engajamento, uso e retenção;
- Experiência na condução de reuniões consultivas e acompanhamento estratégico da jornada do cliente;
- Desejável: conhecimento sobre funil imobiliário e práticas comerciais do setor.
Benefits:
- Day off
- Home office
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