Customer Success, Splunk Platform Area TAM
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Job Description
Customer Success Platform Area TAM driving customer success through strong solutions on Splunk's platform. Collaborates effectively with account teams and delivers impactful customer strategies.
Responsibilities:
- As a Customer Success Platform Area TAM, you will fuel solutions to ensure every customer request makes the deepest impact possible for our customers.
- Guide account team members and customers on optimal use of the Splunk Platform.
- Provide recommendations for a customer’s overall technical health.
- Conduct research from various resources with the ability to consistently find answers to questions and solve complex technical problems.
- Proactively engage Area aligned Technical Success Engineers to review and assess their account’s health situation.
- Deliver customer onboarding enablement-based workshops and achieve success milestones.
Requirements:
- Several years of experience administering and using Splunk Core (Enterprise/Cloud).
- Strong Splunk architecture, data onboarding, and Splunk Core product feature experience.
- Strong SPL (Search Processing Language) skills are essential.
- Solid experience in technical consulting or big-data analytics.
- Strong understanding of common enterprise applications.
- Statistical and analytical modeling skills are a plus.
- Proficiency with scripting languages (bash), application development (Java, Python, .NET), databases, and analytical tools.
- Hands-on experience with Splunk product implementation of focus and Splunk Cloud.
- Experience with cloud migration projects.
Benefits:
- medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- paid parental leave
- short and long-term disability coverage
- basic life insurance
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- paid year-end holiday shutdown
- 4 paid days off for personal wellness determined by Cisco
- 16 days of paid vacation time per full calendar year for non-exempt employees
- unlimited flexible vacation time for exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- additional paid time away for critical or emergency issues for family members
- optional 10 paid days per full calendar year to volunteer
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