Customer Success Architect
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Job Description
Customer Success Architect providing technical guidance to maximize customer value at Chronosphere. Building relationships and managing strategic initiatives for major clients in the observability space.
Responsibilities:
- Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
- Build, maintain, and execute strategic account plans for your customers.
- Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
- Serve as the primary advisor across technical initiatives and strategic business outcomes.
- Identify and mitigate risks within your customer portfolio.
- Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
- Act as the voice of the customer to influence product development and customer success strategies.
- Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
- Deliver strategic insights to help customers achieve their business goals.
- Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.
Requirements:
- 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
- Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
- Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences.
- You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
- Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling.
- Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
- Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.
Benefits:
- Employee benefits information can be found here.
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