Customer Success
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Success role at Silhouette Experts managing student journeys and community engagement. Responsibilities include onboarding, moderating groups, and organizing educational content.
Responsibilities:
- Monitor the students' journey, from onboarding at class openings, first access to courses, access to official class groups, through to course completion
- Update the student spreadsheet and keep it organized and up to date
- Moderate the students' Facebook community
- Moderate comments on Hotmart content
- Participate in and support Juliana during lives, workshops, Q&A sessions, re-recordings and classes to welcome leads and students and note potential requests
- Curate new testimonials from live events, livestreams, the Facebook community and comments
- Create Zoom links (when necessary)
- Monitor communications sent to students regarding products
- Review edits of new content for approval (check cuts, audio, alignment, filters, etc.)
- Upload new lessons to Hotmart
- Respond to emails involving student requests
- Check product cancellation emails and process refunds on Hotmart
- Create, configure and test new cohorts/classes in the products
- Organize and monitor delivery of bonuses
- Block delinquent or expired users on Hotmart and in the Facebook community
- Keep cohorts/classes organized
- Track deadlines and carry out renewal actions
- Coordinate and oversee the "TSX Ambassadors" team
Requirements:
- Previous experience in Customer Success, customer service or client relations
- Experience managing communities or digital products (a plus)
- Comfortable with digital platforms
- Organized
- Good communication skills
- Proactive
- Strong sense of responsibility regarding deadlines and customers
- Relationship-oriented
Similar Jobs
Client Success Manager
Lead deployment of successful analytics and insights solutions for clients at JLL. Manage communication with teams and ensure project delivery satisfaction.
Client Success Analyst
Client Success Analyst providing support and integration for users at a rapidly growing fintech. Working with technology teams to enhance client service and automation processes.
Partner Success Manager, Science
Partner Success Manager delivering high-quality science instruction for K-8 students at Curriculum Associates. Building relationships with educators and ensuring successful program implementation.
Client Success Manager – Onboarding
Client Success Manager at Intrinsic Digital responsible for leading onboarding specialists and optimizing processes. Ensure smooth client onboarding experience in a fully remote environment.
Senior Manager, Partner Success – Strategic Accounts
Senior Manager of Partner Success at Teaching Strategies focusing on customer satisfaction and managing Partner Success Managers. Driving implementation and onboarding processes for effective client engagement.
Manager, Partner Success – Team East
Manager of Partner Success improving customer adoption and managing Partner Success Specialists. Focused on creating effective strategies to enrich the customer experience at Teaching Strategies.
Manager, Partner Success – Onboarding Team
Manager of Partner Success managing onboarding team to foster customer success at Teaching Strategies. Focusing on refining processes for small customers and ensuring customer satisfaction and retention.
Marketing Automation, CRM Manager
Marketing Automation / CRM Manager driving automated marketing processes for customer engagement and retention at Bikeleasing in Germany.
Senior Manager, Customer Success
Leads Customer Success Managers to drive retention and growth at VitalSource Technologies, enhancing customer outcomes and coordination across departments. Oversees customer lifecycle from onboarding to expansion.
Customer Success Manager
Customer Success Manager at Vendelux optimizing event marketing strategies for clients. Building relationships, improving customer satisfaction, and enhancing product value for users.
Customer Success Manager
Customer Success Manager ensuring pharmaceutical clients extract maximum value from analytics platform. Collaborating across functions and translating data into actionable recommendations.
Customer Success Manager
Customer Success Manager driving customer engagement and relationships in the biotech sector. Partnering with scientists and labs to ensure long-term success and value maximization.
Customer Success Manager
Customer Success Manager at Trovata focusing on customer engagement and support for financial solutions. Responsible for client onboarding, relationship management, and driving revenue opportunities.
Working Student, Sales Operations – Focus on CRM, Data, and Sales Performance
Werkstudent im Sales Operations zur Unterstützung der Datenqualität und Effizienz im CRM-System. Engagieren in der Analyse von Vertriebsdaten und der Implementierung neuer Tools.
Senior Customer Success Manager
(Senior) Customer Success Manager supporting the influData platform at weCreate Data GmbH. Focusing on customer satisfaction, onboarding, and collaboration with sales, marketing, and product development teams.
Senior Customer Success Manager
Customer Success Manager focusing on customer satisfaction and retention strategies in a SaaS environment. Collaborating with teams to enhance customer relationships and support utilization of data platform.
Customer Success Manager – Digital Scale Focus
Customer Success Manager developing scalable digital-first customer journeys for B2B SaaS company. Engaging customers through AI-driven tools and strategic resource development to maximize platform value.
Customer Success Manager
Customer Success Manager responsible for fostering relationships and promoting AVOW in SEA region. Collaborate with clients to ensure satisfaction and success while navigating industry-specific challenges.
Customer Success Manager, SEA
Customer Success Manager focusing on client relationships and brand visibility in the SEA region for AVOW. Managing interactions and developing marketing strategies for success.
Customer Success Manager Internship – m/f/d
Internship for a Customer Success Manager in a transformative recruiting startup. Hands-on experience with real projects and development opportunities in a modern office.