Customer Support Agent
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Job Description
Customer Success Manager consulting international customers and resolving their inquiries related to various websites. Focused on customer retention and maintaining service quality within a remote role.
Responsibilities:
- Consulting our customers on all raised questions related to our websites
- Working timely, speedily, and effectively with customer requests
- Resolving all customer issues with the goal of customer retention
- Promoting our websites to the customers upon opportunity
- Maintaining a high level of service quality.
Requirements:
- You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit)
- You have experience working with international customers
- You have fast typing skills in English
- You are a quick learner, and you can absorb large volumes of information
- You can psychologically analyze people and be sensitive to their emotions
- You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
- You can come up with and provide professional solutions to complicated cases
- You are stress resistant, energetic, and never hesitant to show initiative
- You have a ‘can-do’ attitude, and you believe that ‘everything is possible’
- You can provide an outstanding quality service.
Benefits:
- Vacation 28 calendar days per year
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences and meetings
- Corporate discount for English lessons
- Health benefits
- Reimbursement of workplace costs up to $1000 gross once every 3 years
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