Customer Support Agent
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Operator assisting customers through chat for Sumsub’s AI-powered compliance and fraud-prevention platform. Resolving issues, documenting interactions, and improving global support operations.
Responsibilities:
- Respond to customer chat inquiries promptly and professionally
- Analyze customer issues and provide solutions or answers
- Develop deep knowledge of the company’s products or services
- Listen to and empathize with customers with complaints and resolve issues within company policies
- Document customer details, issues, and resolutions from chat interactions
- Stay current on product or service changes, updates, and industry trends
- Provide management feedback on recurring customer issues and support-process improvements
- Collaborate with support teammates, supervisors, and specialists on complex or escalated issues
Requirements:
- Fluent in English
- At least 6 months of experience in Customer Support in B2B/B2C
- Knowledge of Zendesk, LiveChat, and Slack
- Ability to work during weekends while working only 5 business days per week
- Excellent communication skills, multitasking, empathy, adaptability, time management, and positive attitude
Benefits:
- Remote-first, trust-based culture
- Work from the place that works best for you
- No mandatory office days and no attendance trackers
- Offices or coworking spaces available in some locations, at the employee’s choice
- Flexible working hours; no fixed 9-to-5 schedule
- Birthday holiday
- 10 personal days per year
- 7 sick days without paperwork
- Extra time off around Christmas and New Year
- Role-specific learning opportunities and covered professional events
- Fully covered team offsite trips several times a year
- Tools and hardware needed to perform the work
- Fair and transparent market-benchmarked compensation
Similar Jobs
Atención al Cliente, Remoto
Asesor remoto de ventas telefónicas para Konecta, empresa peruana de experiencia del cliente. Contactando clientes, asesorando y cerrando ventas desde Lima.
Support Specialist – Tech, Seasonal
Seasonal remote technical support specialist providing phone, email, and chat assistance for H&R Block’s tax-services customers. Resolving incidents, documenting contacts, and owning requests end to end.
Customer Service Advocate I
Customer Service Advocate resolving customer inquiries for BlueCross BlueShield of South Carolina. Researching issues, processing adjustments, and coordinating resolutions remotely across the USA.
Atención al Cliente, Full Time, Mañana – Trabaja desde Casa
Asesor de atención al cliente 100% remoto para MDY Customer Experience, empresa transnacional de BPO. Resolución de consultas sin ventas y participación en capacitaciones virtuales pagadas.
Atención al Cliente – Turno PM
Asesor telefónico remoto para MDY, empresa BPO de telecomunicaciones. Atención de consultas de clientes Claro Postpago, sin ventas, en turno vespertino.
Support Agent – Korean/English
Support Agent resolving Korean- and English-language player issues for exmox’s rewarded mobile gaming platform. Managing technical inquiries, workflows, and product feedback from Metro Manila.
Data Acquisition Support Specialist
Data acquisition specialist coordinating third-party data onboarding, technical documentation, and licensing compliance for Acxiom. Managing vendor agreements, SLAs, usage metrics, and billing workflows.
Customer Support Specialist
Customer Support Specialist helping Optro users resolve technical issues on its AI-powered GRC platform. Supporting German- and English-speaking clients remotely from Poland.
Customer Support Specialist
Customer Support Specialist supporting clients of Optro’s AI-powered GRC platform. Troubleshooting product issues through email, chat, and live video during USA weekday hours.
Support Specialist
Application Support Specialist troubleshooting ImageTrend software for healthcare and emergency-response organizations. Resolving customer issues through calls, email, chat, ticketing, and cross-functional escalation.
Tier 1 Customer Support Specialist
Tier 1 Customer Support Specialist supporting HealthStream’s healthcare workforce technology customers. Troubleshooting issues through phone, email, and chat while improving the customer experience.
Office Support Specialist
Remote office support specialist managing calendars, documentation, communications, and virtual operations for Invicta Software. Supporting onboarding, vendors, project teams, and basic technical troubleshooting.
Chat & Email Support Agent
Chat and email support agent assisting Invicta Software customers with software issues. Resolving inquiries, troubleshooting problems, and maintaining support records remotely.
Healthcare Customer Service/Sales Representative
Remote Healthcare Customer Service/Sales Representative guiding clients to therapy and promoting Insight Therapy Solutions’ mental healthcare services. Managing leads, scheduling, referrals, and sales targets.
Customer Service Representative, Spanish Speaking
Spanish-speaking customer service representative supporting small-business insurance customers through phone, email, and chat. Troubleshooting inquiries, documenting accounts, and coordinating with internal teams remotely for Veracity.
Customer Service – Seasonal
Seasonal customer service representative handling holiday orders for Five Star Solutions’ clients. Answering calls and resolving customer questions remotely using personal equipment.
Customer Service Representative – Utility Billing
Remote Customer Service Representative supporting natural gas customers with billing, payments, and account issues. Handling inquiries and maintaining accurate utility account information.
Customer Service Representative – Utility Billing
Remote customer service representative supporting customers with natural gas utility bills, payments, and account issues. Resolving billing questions and maintaining accurate account information.
Customer Service Representative – Utility Billing
Remote customer service representative supporting natural gas utility customers. Handling billing questions, payments, account research, and account updates for Five Star Solutions.
Customer Service Representative – Utility Billing
Remote Customer Service Representative supporting Five Star Solutions’ natural gas utility customers. Handling billing questions, payments, account updates, and issue resolution.