Customer Support Analyst
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Job Description
Customer Support Analyst ensuring excellent customer experience during the customer journey with Nubimetrics. Providing support via chat and email while promoting platform adoption.
Responsibilities:
- Atender al cliente via chat y mail.
- Resolver y actuar en dudas, consultas, incidencias y problemas de los usuarios sobre la plataforma
- Guiar al cliente con enfoque a la resolución de problema
- Reportar bugs a nuestro equipo de desarrollo
- Reportar mejoras al equipo de Producto
Requirements:
- Experiencia mínima de 3 años en atención al cliente (excluyente)
- Experiencia en ventas de SaaS (excluyente)
- Manejo fluido de Portugués (deseable)
- Experiencia en empresas de ecommerce y ventas en Mercado Libre (deseable)
- Experiencia realizando capacitaciones, onboarding o presentaciones a clientes (excluyente)
- Experiencia con manejo de CRM excluyente, si es Hubspot mejor.
Benefits:
- Beneficio en Personal Pay Prepaga de primer nivel
- Política de licencias especiales: para personas gestantes, no gestantes y adopciones, reincorporación paulatina, acompañamiento a hijxs en edad escolar, y más!
- Vacaciones en días hábiles
- Medio día libre por mes
- 3 bonus day al año
- Día libre por cumpleaños
- Wellhub
- Cursos y capacitaciones
- Clases 100% free de inglés y/o portugués
- Excelente clima laboral
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