Customer Support Analyst
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Job Description
Customer Support Analyst ensuring excellent customer experience for Nubimetrics. Handling customer support via chat and email, promoting platform adoption and user training.
Responsibilities:
- Atender clientes via chat e e-mail
- Resolver dúvidas, consultas, incidentes e problemas dos usuários na plataforma
- Guiar o cliente com foco na resolução de problemas
- Reportar bugs ao time de desenvolvimento
- Reportar melhorias ao time de Produto
Requirements:
- Experiência mínima de 3 anos em atendimento ao cliente (obrigatório)
- Experiência em vendas de SaaS (obrigatório)
- Espanhol fluente (desejável)
- Experiência em empresas de e-commerce e vendas no Mercado Livre (desejável)
- Experiência realizando treinamentos, onboarding ou apresentações para clientes (obrigatório)
- Experiência com uso de CRM (obrigatório), preferencialmente HubSpot
Benefits:
- Caju
- Plano de saúde de alto nível
- Política de licenças especiais: para pessoas gestantes, não gestantes e adoção, retorno gradual, acompanhamento de filhos em idade escolar, entre outros
- Meio dia livre por mês
- 3 bonus days por ano
- Dia de folga no aniversário
- Cursos e capacitações
- Aulas 100% gratuitas de inglês e/ou português
- Excelente clima de trabalho
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