Customer Support Engineer – m/w/d
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Job Description
Customer Support Engineer for Brooks, providing service and support for semiconductor manufacturing automation solutions. Involves on-site servicing, troubleshooting, and customer support primarily in cleanroom environments.
Responsibilities:
- Performs on-site servicing, corrective maintenance, installation and qualification of company product(s), primarily in cleanroom environments.
- Conducts test procedures to ensure proper product performance, and diagnoses problems at installation.
- Implements upgrades and hardware/software change orders.
- Trouble-shoot complex technical hard-ware and software issues at customer sites and liaise with the Brooks factory to resolution.
- Provides technical support / remote technical support to customers on operational or maintenance aspects of system equipment.
- Serves as customer contact on technical and service-related problems.
- Completes appropriate reporting to ensure traceability of Problem Statements, Resolutions Summaries and Corrective Actions.
- Ensuring accurate input to enable Escalation triggers and analysis of Product Non-Conformance trends and Utilization.
- Concentration is on-going customer support.
Requirements:
- Ideally Degree qualified, or Diploma in higher education within a technical discipline.
- Electromechanical skills and troubleshooting expertise.
- Excellent interpersonal, communication and influencing skills (written, oral) using business-friendly and user-friendly language.
- A natural problem solver with great attention to detail.
- Maintains smart appearance.
- Ability to work independently and as part of European service team.
- Self-motivated, results-driven, and well organized; able to handle multiple tasks with a clear sense of ownership and priority.
- Full Driving Licence and Valid passport are essential for this role for travel within EU and US for required training and customer support.
Benefits:
- Employee referral program
- Share in company’s success
- Mental health and wellness benefits (Headspace, BetterUp, etc.)
- Independent work at an international level.
- 30 days of vacation.
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