Customer Support Representative – Tier 1
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Job Description
Customer Support Representative providing clear, friendly support via email and live chat for Hubstaff clients in EMEA region. Ideal for problem-solvers keen on advancing to Tier 2 responsibilities.
Responsibilities:
- Respond to customer inquiries through email and live chat (Intercom).
- Troubleshoot customer issues and explain solutions clearly and patiently.
- Escalate complex technical issues and ensure timely follow-up.
- Identify recurring problems and suggest improvements to documentation or internal processes.
- Collaborate with a global support team across multiple time zones.
Requirements:
- 3+ years of experience in customer support or a client-facing role (SaaS experience preferred)
- Excellent written and spoken English communication skills
- Strong problem-solving mindset and attention to detail
- Reliable internet connection and a dedicated, quiet workspace
- Ability to work full-time between 8/9 AM and 5/6 PM (EMEA hours), Monday–Friday
Benefits:
- 21 paid vacation days per year
- Annual stipends for equipment and professional growth
- Maternity and paternity leave, with flexibility for personal needs
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