Customer Support Specialist, Japanese
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Job Description
Japanese Customer Support Specialist supporting Fintokei’s fintech trading service. Handling multilingual client inquiries, platform issues, product testing, and administrative records remotely.
Responsibilities:
- Communicate with clients via email, chat, and contact forms, handling inquiries, requests, and complaints
- Prepare detailed and content-rich responses
- Process requests according to the relevant manual for each process
- Test new products and features before release
- Review Japanese translations
- Keep FAQs and news content up to date
- Fine-tune the chatbot's answers
- Report issues and errors to the Team Leader or relevant department, including server downtime and failed transactions
- Work with trading platforms and simulate reported issues
- Transcribe Japanese names into Latin characters
- Communicate with relevant internal departments via Slack and email
- Perform administrative tasks such as customer registration and maintaining communication records
Requirements:
- Experience with some form of customer service
- Native Japanese speaker (N1 level) with strong written communication skills
- Fluent in English at a minimum B2 level
- Ability to work JST hours (Mon–Fri, 9:00–17:00) on a long-term, fixed basis
- Computer literacy and technical proficiency
- Can-do attitude and proactivity
- Ability to communicate clearly, concisely, and in a friendly, empathetic manner to both clients and colleagues
- Willingness to educate oneself and increase knowledge about trading platforms, including using AI tools to work faster and smarter
- Enthusiasm to join a remote team within a multicultural company
Benefits:
- Remote work in a multicultural company
- Long-term, fixed JST working schedule (Mon–Fri, 9:00–17:00)
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