Customer Support Specialist
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Job Description
Customer Support Specialist providing tier 3 platform and technical support for users. Assisting teams, resolving inquiries, and building relationships with clients in a startup environment.
Responsibilities:
- Provide users with tier 3 platform and technical support
- Assist other teams by gathering and reporting on account data
- Efficiently resolve customer inquiries on the first contact
- Build proactive relationships with high-priority clients
Requirements:
- 4-year college degree
- Outstanding verbal and written communication skills
- Computer proficiency
- A data-driven approach to problem-solving
- Experience working in customer support or the SaaS industry
Benefits:
- Health insurance
- Flexible vacation policy
- Opportunities to work with other departments
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