Customer Support Specialist
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Job Description
Bilingual Customer Support Specialist handling phone, email, and chat inquiries for a global mobility platform. Resolving issues, processing returns, documenting interactions, and relaying customer feedback.
Responsibilities:
- Respond to phone calls, emails, and chat messages.
- Quickly and efficiently resolve customer issues.
- Process returns, exchanges, and customer complaints.
- Keep records of each customer interaction.
- Update customer information in the CRM system.
- Collect and forward customer feedback to relevant departments.
- Inform customers about the status of their inquiries.
Requirements:
- Bilingual oral and written communication skills in English and Vietnamese.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
- Availability for a flexible 2-and-2 rotating schedule.
Benefits:
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
- Final benefits may vary depending on the location
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