Customer Support Specialist
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Job Description
Customer Support Specialist helping German property managers use Impower’s SaaS platform. Resolving product issues and improving workflows with Product and Engineering teams.
Responsibilities:
- Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner
- Support users in understanding and effectively using Impower software in their daily workflows
- Analyze and resolve product-related issues, escalating complex cases when necessary
- Communicate clearly and professionally with customers in German
- Contribute to the creation and maintenance of help center articles, guides, and support materials
- Collaborate with Product and Engineering teams to report bugs and share customer feedback
- Identify recurring issues and contribute to improving support processes and product usability
Requirements:
- Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment
- Strong problem-solving skills and a genuine interest in helping users
- Fluent or native German and very good English skills, written and spoken
- Ability to quickly understand complex systems and explain them simply and structurally
- Independent, reliable, and well-organized working style
- Nice to have: background in business, real estate, or basic accounting knowledge
Benefits:
- Structured onboarding into the product, processes, and industry
- Remote working model
- Modern equipment with free choice of hardware
- Office in central Cluj with a collaborative and supportive environment
- Private health insurance
- Sports programs
- Regular team events
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